Terms of service

Last updated: August 01, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Welcome to Irokohome.

These Terms of Service explain the rules that apply when you visit our website, browse our products, place an order, make a payment, contact customer support, or use other services available through irokohome.com.

Irokohome is the customer-facing online store of IROKOHOME GLOBAL FURNITURE.

By using our website or placing an order, you agree to these Terms and the policies that apply to your purchase, including our:

Privacy Policy
Payment Policy
Shipping Policy
Cancellation Policy
Return & Refund Policy

Please read the applicable product information and store policies before completing checkout.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Irokohome

Irokohome is an online furniture store specializing in ready-to-ship artistic wooden dining sets.

Depending on the listing, a dining set may include:

Wooden dining table
Coordinating chairs

Our collection includes designs influenced by:

Floral forms
Sculptural shapes
Carved-style details
Natural wood tones
Other decorative elements intended to give dining spaces more character

The exact pieces included with an order are stated on the individual product page.

Unless a listing clearly says otherwise, products offered through Irokohome are ready-to-ship items rather than:

Custom products
Personalized products
Preorder products
Made-to-order products

2. Business Information

Irokohome is the customer-facing store of:

IROKOHOME GLOBAL FURNITURE

Business Address:

340 Buren Rd
Ketchikan, AK 99901
United States

Email: support@irokohome.com

Phone: +1 (816) 944-9196

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Alaska Time

Our business and fulfillment address is not a public showroom or walk-in retail location.

3. Online-Only Store

Irokohome operates as an online store.

We do not currently offer:

Walk-in shopping
Showroom visits
Local pickup
In-person order placement
Cash purchases at our business address
Unannounced in-person returns

Orders must be submitted through our official website.

Questions about payments, orders, shipping, cancellations, returns, refunds, or privacy should be directed to our support team.

4. Where We Sell

Irokohome currently serves customers in:

United States
Canada
United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal
Australia

Shipping availability is subject to the destination rules in our Shipping Policy.

An address entered successfully into a website form does not guarantee that the address is eligible for delivery.

If we determine before shipment that we cannot service the submitted address, we will contact you and may cancel the order.

Any approved refund will be returned in USD to the original payment method.

5. Who May Place an Order

You must be at least:

18 years old, or
The legal age of majority where you live

to place an order.

By submitting a purchase, you confirm that:

You are legally able to make the transaction
You are authorized to use the selected payment method
The billing information you provide is accurate
The shipping information you provide is accurate
You have reviewed the relevant product information
You agree to these Terms and applicable store policies

We may decline or cancel an order that appears:

Unauthorized
Fraudulent
Materially incomplete
Otherwise inconsistent with these Terms

6. Your Responsibility Before Checkout

Dining furniture is a substantial purchase, so please review the product page carefully before ordering.

Important details may include:

Table dimensions
Chair dimensions
Number of pieces included
Wood or material information
Finish or color
Design shape
Assembly requirements
Included hardware
Care instructions
Shipping information
Delivery-access requirements
Return conditions
Final order total

It is your responsibility to make sure the dimensions and configuration are suitable for your home and intended use.

Please also check that your:

Email address
Phone number
Billing address
Shipping address

are correct before submitting payment.

7. Product Descriptions

We work to make product listings clear and useful.

A product page may include:

Product photographs
Description
Dimensions
Materials
Finish
Color information
Included pieces
Assembly notes
Care guidance
Other product-specific details

The product page for the item you purchase forms part of the information relating to that order.

If there is an important detail you do not understand, please contact us before checkout.

8. Natural Wood Variation

Wood is a natural material.

Individual pieces can vary in:

Grain pattern
Tone
Color
Small knots
Mineral streaks
Surface character
Natural markings

These variations are not automatically considered defects when they are consistent with the product description and the normal characteristics of wooden furniture.

Photography, room lighting, monitor settings, mobile screens, and viewing angle may also cause small differences between online images and the physical product.

If a product is materially different from the listing, contact us so the issue can be reviewed.

9. Artistic and Floral Designs

Some Irokohome products use:

Decorative outlines
Carved-style details
Floral silhouettes
Sculptural shapes
Other artistic features

These details may appear slightly different depending on lighting or viewing angle.

Minor visual variation that is consistent with the product listing is not automatically a defect.

A significant difference from the item shown or described on the product page will be reviewed separately under our Return & Refund Policy.

10. Lifestyle Photography

Some photographs show products inside styled rooms.

These images may contain:

Rugs
Wall art
Lighting
Plants
Tableware
Decorative objects
Other furnishings

Those items are not included unless the product listing specifically identifies them as part of the purchase.

Please rely on the product description and included-pieces information when determining what comes with your order.

11. Product Availability

Products displayed as available on the website are intended to be available for purchase.

Occasionally, an inventory discrepancy or other unexpected issue may occur.

We may also identify a product condition issue during pre-shipment review.

If we cannot fulfill an item you purchased, we will contact you.

Depending on the situation, we may:

Cancel the affected item
Cancel the entire order
Offer another available option for your consideration

You are never required to accept a substitute product.

If an order or item is canceled by Irokohome after payment, the applicable refund will be returned to the original payment method.

12. Prices and Currency

Irokohome prices are shown in United States Dollars (USD) unless clearly stated otherwise.

Before payment is submitted, checkout may show:

Product subtotal
Discount
Shipping cost
Applicable taxes
Duties or import charges where collected
Final order total

Prices and promotions may change before an order is completed.

Once payment has been successfully submitted, the amount shown for that transaction generally applies unless there is an obvious:

Technical error
Pricing error
Checkout error

13. Promotions and Discount Codes

Discount codes and promotions are subject to any conditions displayed with the offer.

Unless otherwise stated:

A code must be entered during checkout
A code cannot normally be added after payment
Discounts cannot be exchanged for cash
Multiple discounts may not be combined unless checkout allows it

We may cancel or correct a promotion that was published because of an obvious technical or pricing error.

14. Payment

Payment methods available for an order are displayed at checkout.

Depending on availability, these may include:

Major credit cards
Major debit cards
PayPal

Payment processing, authorization, security, failed payments, pending transactions, and refund methods are explained in our Payment Policy.

Irokohome does not store complete card numbers or CVV security codes on its own servers.

15. One-Time Purchases

Unless a product page and checkout clearly state otherwise before payment, purchases made through Irokohome are one-time purchases.

We do not automatically enroll a customer in recurring product billing or an auto-renewing subscription without clearly disclosing those terms before the customer agrees to them.

If recurring or subscription services are ever introduced, the following will be disclosed before enrollment:

Price
Billing frequency
Renewal conditions
Cancellation terms

16. Order Confirmation

After a successful checkout, we normally send an order confirmation using the contact information provided with the order.

Please review it for errors.

The confirmation indicates that:

We received the order request
The associated payment status was received

It does not mean that the order has already shipped.

17. Order Review and Acceptance

Orders may be reviewed before fulfillment.

Review can include:

Payment authorization
Billing information
Shipping information
Inventory
Product condition
Fraud-prevention checks
Delivery eligibility

We may decline or cancel an order for a legitimate reason, including:

Payment failure
Payment verification problem
Suspected unauthorized use
Fraud concerns
Incorrect information
Unsupported shipping destination
Inventory error
Product unavailability
Significant pricing error
Technical checkout error

If we cancel a paid order, we will issue the applicable refund to the original payment method.

18. High-Value Order Verification

Some artistic dining sets are higher-value purchases.

For transaction security, we may contact you to confirm ordinary order details before shipment.

For example, we may ask you to verify:

Name
Billing information
Shipping address
Contact information
Order details

We will not ask you by email to provide:

Complete card number
CVV code
Online banking password
PayPal password

If required verification cannot be completed, we may cancel the order.

19. Order Changes

Shipping address
Product
Finish
Quantity
Recipient information
Another order detail

Changes are not guaranteed.

Because our products are ready for fulfillment, an order may move into packing or shipping preparation shortly after checkout.

Product changes are often handled by canceling an eligible original order and placing a new one.

20. Cancellation

Cancellation requests are handled under our Cancellation Policy.

Our standard cancellation request period is:

Within 24 hours of checkout

The 24-hour period begins at the checkout timestamp shown on the order confirmation.

A cancellation can only be approved while fulfillment can still reasonably be stopped.

An order may become unavailable for cancellation once it has entered final shipping preparation, which may include:

Final packing
Shipping-label creation
Carrier pickup
Carrier handoff
Export processing

A request is not considered approved until Irokohome confirms the cancellation.

21. Cancellation Refunds

Irokohome does not charge a cancellation fee for an approved cancellation.

Approved cancellation refunds are issued in USD to the original payment method.

We initiate an approved cancellation refund:

Within 7 business days after cancellation approval

Your bank or payment provider may require additional time to post the funds.

The complete cancellation process is described in our Cancellation Policy.

22. Shipping

Shipping destinations, costs, handling times, transit estimates, tracking, address corrections, customs, delayed shipments, and delivery issues are governed by our Shipping Policy.

Some dining sets may ship in more than one carton.

Separate cartons may:

Have different tracking numbers
Receive tracking scans at different times
Arrive on different days

A later-arriving carton is not automatically considered missing.

Please review all tracking numbers before reporting an incomplete multi-box delivery.

23. Delivery Estimates

Estimated delivery times are provided to help customers plan for arrival.

They are not guaranteed delivery dates.

Delivery may be affected by factors including:

Carrier operations
Severe weather
Customs inspections
Public holidays
Transportation disruptions
Remote locations
Address problems
Failed delivery attempts

If your shipment is delayed, follow the steps in our Shipping Policy.

24. Delivery Access

Some dining sets are large or shipped in multiple cartons.

Before ordering, please make sure your delivery location can reasonably receive the shipment.

Consider:

Building access
Doorways
Hallways
Stairs
Elevators
Concierge rules
Delivery hours
Gated entrances
Other access restrictions

Customers are responsible for providing accurate delivery information and reasonable access instructions.

25. Returns

Returns are governed by our Return & Refund Policy.

You may request an eligible return within:

30 calendar days from carrier-confirmed delivery

Return Authorization is required before sending an item back.

Do not ship furniture to our business address without written return instructions.

26. Free Return Shipping

For eligible authorized returns, Irokohome covers the approved return shipping when the customer uses the return method we provide.

Eligible authorized returns are not charged:

Standard return shipping fee
Restocking fee
Return handling fee
Return processing fee

The exact eligibility and return-condition rules are explained in our Return & Refund Policy.

27. Change-of-Mind Returns

Eligible change-of-mind returns are accepted within the applicable 30-day return period.

For this type of return, the product must meet the condition requirements in our Return & Refund Policy.

These generally include returning the item:

Unused
Unassembled
Uninstalled
Unmodified
Complete
Securely packed

Return Authorization is required.

28. Return Refunds

After an authorized return arrives, we inspect it before approving the final refund.

For an eligible return that passes inspection, Irokohome initiates the refund:

Within 7 business days after inspection approval

Approved monetary refunds are issued in USD to the original payment method.

Your bank, card provider, or PayPal may require additional time before the funds appear in your account.

29. No Direct Exchanges

Irokohome does not offer standard direct exchanges.

If you want a different:

Dining set
Finish
Design
Size
Style

you may:

Request a return if the original item is eligible.
Place a separate order for the item you prefer.

Replacement parts or replacement items supplied to resolve a verified product problem are not considered standard exchanges.

30. Damaged, Defective, Incorrect, or Incomplete Orders

If an order arrives damaged, defective, incorrect, or incomplete, contact us as soon as practical.

When possible, reporting a shipping or packing problem within:

72 hours of delivery

helps us investigate it promptly.

Please keep the product and packaging and provide information such as:

Order ID
Photos of the product
Photos of the carton
Photo of the shipping label
Photos or video showing the problem
Description of missing parts where relevant

The 72-hour guideline does not replace the 30-day return period or reduce any mandatory consumer right.

31. Resolutions for Verified Product Issues

Depending on the circumstances and product availability, a verified issue may be resolved with:

Replacement hardware
Replacement component
Replacement product
Authorized return
Refund
Another appropriate solution agreed with the customer

When an approved return is required for a covered issue, return shipping is handled according to our Return & Refund Policy.

32. Lost Shipments

A delayed shipment is not automatically considered lost.

If the carrier confirms that a shipment has been lost before delivery, no physical return is required.

Depending on availability, we may offer:

Replacement product
Refund to the original payment method

If a refund is approved, Irokohome initiates it:

Within 7 business days after the loss and refund eligibility are confirmed

33. Package Marked Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it, contact us within:

7 calendar days of the delivery scan when possible

Please first check:

Entrances
Porch
Garage
Lobby
Mailroom
Parcel locker
Reception
Household members
Neighbors
Building staff
Carrier pickup location

We will review the carrier information and help determine the next step.

34. Refused and Returned-to-Sender Shipments

Please do not refuse delivery simply because you changed your mind.

A refused delivery is not the same as an authorized return.

A shipment may be returned to sender because of:

Incorrect address
Incomplete address
Missed delivery attempts
Recipient refusal
Failure to collect the shipment
Delivery-access restrictions

If the issue resulted from an Irokohome error or verified covered carrier problem, we will review the case accordingly.

If it resulted from customer-provided information or failed delivery coordination, carrier fees may apply where permitted.

35. Product Assembly and Care

Some products may require assembly.

Please follow any instructions provided with the product.

Before:

Drilling
Cutting
Painting
Refinishing
Gluing
Otherwise modifying a product

confirm that it is the correct item and does not have an issue you intend to report.

Customer-caused damage or modification may affect return eligibility, subject to applicable law.

36. Reviews and Customer Content

Customers may voluntarily submit reviews, ratings, photographs, videos, or other content where those features are available.

By submitting content, you confirm that:

You own it or have permission to share it
It is not knowingly false or misleading
It does not unlawfully infringe another person's rights
It does not contain unlawful or abusive material

You grant Irokohome a non-exclusive, worldwide, royalty-free license to:

Use
Display
Reproduce
Edit
Publish

the submitted content in connection with:

Our website
Customer support
Product presentation
Advertising
Marketing
Social media

where permitted.

We may remove content that violates these Terms or creates a:

Privacy concern
Security concern
Legal concern
Safety concern

37. Intellectual Property

Unless otherwise stated, the content on irokohome.com is owned by or licensed to Irokohome.

This may include:

Product photographs
Text
Graphics
Logos
Icons
Page layouts
Design elements
Product descriptions
Other website materials

You may use the website for ordinary personal shopping and informational purposes.

You may not commercially:

Copy
Reproduce
Scrape
Republish
Distribute
Sell
Exploit

protected website content without permission.

38. Website Use

You may not misuse our website.

Prohibited activity includes:

Fraudulent transactions
Unauthorized access attempts
Circumventing security controls
Uploading malware or harmful code
Interfering with website operation
Submitting intentionally false order information
Large-scale unauthorized scraping
Abusing promotions or refund processes
Unlawful activity

We may restrict access or refuse service where we reasonably believe serious misuse, fraud, or a security risk is involved.

39. Third-Party Services

Our website may use or link to independent services involved in:

Payments
Shipping
Tracking
Hosting
Email
Analytics
Advertising
Social media

Those services have their own terms and privacy practices.

Irokohome is not responsible for the independent content or operation of a third-party website that we do not control.

40. Privacy

Our Privacy Policy explains how Irokohome:

Collects personal information
Uses personal information
Shares personal information
Stores personal information
Protects personal information

It also explains privacy rights and choices that may be available based on your location.

Please review the Privacy Policy if you want more information about how personal information is handled.

41. Website Accuracy

We make reasonable efforts to keep product descriptions, prices, photographs, availability, policy information, and other website content accurate.

Occasional errors can still occur.

If we identify an obvious error, we may:

Correct the website
Contact affected customers
Cancel an affected transaction when necessary
Issue the applicable refund

We will not intentionally substitute a materially different product without your approval.

42. Website Availability

We do not guarantee uninterrupted access to irokohome.com at all times.

Temporary interruptions may occur because of:

Maintenance
Hosting problems
Security work
Internet outages
Payment-network issues
Technical problems
Third-party service interruptions

We may update, suspend, or modify website features when reasonably necessary.

43. Limitation of Liability

To the extent permitted by applicable law, Irokohome is not responsible for:

Indirect losses
Incidental losses
Special losses
Punitive losses
Consequential losses

arising solely from use of the website or products.

Where liability can legally be limited, our total liability relating to an individual product claim will not exceed the amount paid for the affected product.

Nothing in these Terms limits liability or consumer rights that cannot legally be excluded.

44. Events Outside Our Reasonable Control

Some delays or service interruptions result from events we cannot reasonably control.

These can include:

Severe weather
Natural disasters
Carrier disruptions
Customs delays
Labor disputes
Government actions
Public emergencies
Power outages
Internet outages
Hosting interruptions
Payment-provider outages
Transportation interruptions

When practical, we will take reasonable steps to reduce the effect on affected orders and provide relevant updates.

45. Consumer Rights

Nothing in these Terms is intended to remove or reduce mandatory consumer rights.

Customers in the:

United States
Canada
United Kingdom
European Union
Australia
Other jurisdictions

may have additional protections under applicable law.

If mandatory consumer law gives you greater rights than these Terms, that legal requirement takes priority.

46. Governing Law and Disputes

These Terms are interpreted subject to the laws that lawfully apply to the transaction and the mandatory consumer protections available to the customer.

If a problem arises with:

Order
Payment
Shipment
Cancellation
Return
Refund

we encourage you to contact Irokohome first so we can review the matter and try to resolve it.

Nothing in this section prevents a customer from exercising a legal right or remedy available under applicable law.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

47. How Our Store Policies Work Together

Different policies apply at different stages of a purchase.

Before shipment: Cancellation Policy
During shipping and delivery: Shipping Policy
After delivery: Return & Refund Policy
Payment and refund transactions: Payment Policy
Personal information: Privacy Policy

These Terms provide the general rules for using Irokohome and purchasing from us.

If a more specific policy contains detailed rules for a particular situation, that policy governs that issue, subject to applicable law.

48. Changes to These Terms

We may update these Terms when our:

Website
Products
Fulfillment process
Policies
Technology
Business practices
Legal obligations

change.

When we publish an updated version, we will revise the Last Updated date at the top of the page.

The version published on the website applies from its stated effective date.

An update does not remove rights that already arose under applicable law before the change.

49. Contact Irokohome

Questions about these Terms or an existing order can be sent to:

Customer-facing online store of IROKOHOME GLOBAL FURNITURE

Business Address:

340 Buren Rd
Ketchikan, AK 99901
United States

Email: support@irokohome.com

Phone: +1 (816) 944-9196

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Alaska Time

For order-related questions, please include your Order ID when available.

Please do not email passwords, full payment-card numbers, CVV codes, or other unnecessary sensitive payment information.