Shipping policy
Last updated: August 01, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Shipping Policy This Shipping Policy explains where Irokohome ships, how long delivery usually takes, how shipping costs are calculated, how tracking works, and what customers should do if a package is delayed, damaged, missing, returned to sender, or marked as delivered but not received.
Irokohome sells ready-to-ship artistic wooden dining sets, including wooden dining tables with matching chairs as described on each product page. Products available for purchase on our website are ready for fulfillment after checkout. We do not sell made-to-order, custom, personalized, preorder, or production-after-checkout items under this Shipping Policy.
Because dining sets may be large, heavy, or packed in multiple boxes, customers should review product dimensions, included pieces, delivery access, assembly notes, shipping information, and return conditions before checkout.
All product prices, shipping charges, taxes, duties where applicable, refunds, and order totals are shown and processed in USD.
This Shipping Policy works together with our Cancellation Policy, Return & Refund Policy, and Payment Policy.
2. Where We Ship Irokohome currently ships only to the following regions:
Region : Countries covered
North America : United States, Canada
Europe + UK : United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal
Oceania : Australia
At this time, we do not ship to countries or regions outside the listed coverage areas. If an unsupported address is entered at checkout by mistake, or if our system accepts an address we cannot service, we will contact you before shipment. If we cannot ship to your location, we will cancel the order and issue a full refund in USD to the original payment method.
3. Fulfillment Location Orders are packed and dispatched from:
Irokohome Fulfillment Department 340 Buren Rd, Ketchikan, AK 99901 United States
This location is used for fulfillment and returns processing. It is not a showroom, retail store, or customer pickup location.
We do not offer local pickup, walk-in pickup, showroom visits, or in-person returns without prior written authorization.
4. Address Requirements A complete and accurate shipping address is required at checkout.
Please make sure your shipping address includes:
Full recipient name Street address Apartment, suite, unit, or building number if applicable City State, province, or region Postal code Country Phone number or email for delivery updates if required by the carrier We do not ship to:
PO Boxes APO/FPO/DPO addresses Freight forwarding addresses, unless approved by us in writing before checkout Locations outside our listed shipping regions Some remote, island, rural, or limited-access locations may require extra transit time or additional carrier fees. If an additional remote-area fee applies and was not shown at checkout, we will contact you before shipment. You may approve the additional cost or cancel the order for a full refund before the order ships.
5. Shipping Costs and Delivery Estimates Shipping costs are shown at checkout in USD before you place your order.
RRegion : North America Coverage : United States, Canada Handling time : 1–2 business days Estimated transit time : 6–7 business days Flat shipping : $5.99 Free shipping from : $199
Region : Europe + UK Coverage : United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal Handling time : 1–2 business days Estimated transit time : 7–8 business days Flat shipping : $7.99 Free shipping from : $259
Region : Oceania Coverage : Australia Handling time : 1–2 business days Estimated transit time : 9–10 business days Flat shipping : $8.99 Free shipping from : $299 Handling time means the time we need to review the order details, prepare the package, pack the item safely, and hand the shipment to the carrier.
Transit time begins after the carrier picks up the shipment and starts moving it through the delivery network.
Business days are Monday–Friday, Central Time, excluding major public holidays.
Delivery estimates are not guaranteed delivery dates. Weather, customs checks, carrier congestion, holiday periods, incorrect addresses, remote locations, and delivery restrictions may cause delays.
6. Shipping Is Only Available in Listed Regions Irokohome only ships within the countries listed in this policy.
If your country is not listed, we are currently unable to ship to your address. Please do not place an order using a forwarding, temporary, or unsupported address unless we have confirmed in writing that we can ship there.
If an order is placed for an unsupported location, we may cancel the order before shipment and issue a full refund in USD.
7. Taxes, Duties, and Customs For international orders to Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia, taxes and duties may be included at checkout where available.
If checkout shows that taxes, duties, or import charges are included, you should not normally be asked to pay those same included charges again at delivery.
If taxes or duties are not included at checkout for your destination, the carrier, customs office, or local authority may collect them at delivery where required by law.
If a carrier asks you to pay a fee that you believe was already included at checkout, please contact us before paying. We will help review the order details and advise what applies.
For U.S. orders, any applicable sales tax is shown at checkout and included in the final USD total before payment.
8. Order Handling and Packing We pack artistic wooden dining sets carefully using protective materials and sturdy cartons to reduce the risk of transit damage.
A dining set may ship in more than one box for safer handling. For example, the dining table, table legs, chair frames, chair legs, seat parts, backrest parts, hardware, and protective materials may be packed separately depending on the item design.
If assembly is required, the product listing or package will include basic assembly information or hardware where applicable.
If your order ships in multiple boxes, each box may have a separate tracking number. Boxes may arrive on different days, and tracking updates may appear at different times as each box is scanned by the carrier.
If we split an order into multiple boxes for safer shipping, you will not be charged additional shipping after checkout unless you request a paid address change, carrier reroute, or re-shipment.
9. High-Value and Large Dining Set Deliveries Some Irokohome dining sets are high-value, large, or multi-box shipments. A signature may be required at delivery depending on the carrier, destination, package value, or delivery rules.
Before ordering, please make sure your delivery location can receive large cartons safely. Check doorways, stairways, elevators, building access, concierge rules, delivery hours, and any restrictions that may affect delivery.
If the carrier cannot complete delivery because access information was missing or the recipient was unavailable, the package may be held, re-attempted, or returned to us according to the carrier’s rules.
10. Carriers and Delivery Attempts We use common domestic and international carriers depending on the destination, package size, item type, and service availability.
Once the carrier receives the package, delivery is handled according to the carrier’s network, route, delivery rules, and local service conditions.
If a delivery attempt is missed, the carrier may:
Attempt delivery again Hold the package at a local pickup point Request additional delivery instructions Return the package to us after repeated failed attempts Some shipments may require a signature. If signature service applies, it will usually appear in the tracking details.
If “Authority to Leave,” “safe place delivery,” or a similar option is used, delivery is considered complete when the carrier marks the package as delivered at the shipping address.
11. Tracking Information When your order ships, we will send a shipping confirmation email with tracking information when available.
Tracking updates may take time to appear after the label is created. This is normal, especially during weekends, holidays, carrier handoffs, and international shipping.
For multi-box shipments, tracking numbers may update separately.
If your tracking has not updated for an unusual period, contact us with your Order ID so we can help check the shipment status with the carrier.
12. Address Changes After Checkout If you need to change your shipping address, contact us as soon as possible at:
Email: support@irokohome.com
Address changes are not guaranteed.
Before shipment, we will try to help if the order has not entered final packing, label creation, carrier handoff, or export processing.
After shipment, address changes depend on the carrier’s rules and may not be possible. If a carrier reroute, address correction, or delivery intercept is available, extra carrier fees may apply and delivery may be delayed. These fees are the customer’s responsibility unless the address error was caused by Irokohome.
If the address is incorrect or incomplete and the package is returned to us, carrier return fees, correction fees, and re-shipping costs may apply.
13. Cancellations Before Shipment Cancellation requests are handled under our Cancellation Policy.
In general, you may request cancellation within 24 hours of checkout if the order has not entered final handling, packing, label creation, carrier pickup, or export processing.
Once the order has shipped, cancellation is no longer available. If the item is eligible, you may request a return after delivery under our Return & Refund Policy.
14. Delays in Transit Most orders arrive within the estimated delivery windows shown above, but delays can happen.
Common reasons for delay include:
Weather disruptions Holiday shipping volume Carrier network congestion Customs or border checks Incorrect or incomplete address Remote-area delivery Missed delivery attempts Carrier scanning delays If your package appears delayed, please check the tracking page first. If there has been no meaningful update for several business days, contact us with your Order ID and tracking number. We will help review the shipment and, when needed, contact the carrier for more information.
15. Package Marked Delivered but Not Received If tracking shows “delivered” but you cannot find the package, please contact us within 7 calendar days of the delivery scan.
Before contacting us, please check:
Front door, side door, porch, garage, lobby, mailroom, or parcel locker Household members or coworkers Neighbors Building staff, concierge, reception, or property manager Carrier pickup points or local delivery offices When you contact us, include your Order ID, tracking number, delivery address, and any information from the carrier.
We will help review the delivery scan and carrier information. Depending on the case, we may assist with a carrier investigation or provide next steps.
If the carrier confirms the package was misdelivered or lost, we will offer a replacement, subject to stock, or a refund in USD.
16. Lost Shipments If a package is confirmed lost by the carrier, Irokohome will offer one of the following options:
A replacement item, subject to stock availability A refund in USD to the original payment method No return inspection is required for a shipment confirmed lost by the carrier.
If a refund is approved for a lost shipment, we will initiate the refund within 7 business days after the carrier confirms the loss. Your bank, card provider, or PayPal may take additional business days to post the funds.
17. Damaged Packages or Items Please inspect your order as soon as possible after delivery.
If your package or item arrives damaged, contact us within 72 hours of delivery when possible and include:
Order ID Clear photos of the outer box Clear photos of the shipping label Clear photos of the inner packaging Clear photos or video of the damaged area A short description of the issue Please keep all packaging until we confirm the next steps. Packaging may be needed for carrier review, replacement approval, return authorization, or refund processing.
If the damage is verified, we may offer replacement parts, a replacement item, or a refund in USD depending on the case and stock availability. If a return is required for a verified issue, we will provide return instructions and cover eligible return shipping.
18. Missing Parts, Wrong Item, or Incomplete Order If your order arrives with missing parts, an incorrect item, or incomplete contents, contact us as soon as possible and preferably within 72 hours of delivery.
Please include your Order ID, photos of the package contents, and a clear description of what is missing or incorrect.
After review, we may provide:
Missing replacement parts A replacement item, subject to stock Return instructions A refund in USD where appropriate We may request photos of all received components to confirm the issue and help resolve it faster.
19. Returns to Sender A package may be returned to us by the carrier if:
The address is incorrect or incomplete The recipient is unavailable after repeated delivery attempts The package is refused The package is not collected from a pickup point Delivery is restricted at the location The carrier cannot complete delivery If the package is returned because of verified carrier damage or an issue caused by Irokohome, we will help resolve the case at no cost to you.
If the return happens because of an incorrect/incomplete address, missed delivery attempts, refusal without a verified issue, or failure to collect the package, carrier return fees and re-shipping costs may apply.
If a returned package is received back by us, we will inspect it before confirming whether re-shipping, refund, or another resolution is available.
20. Refused Deliveries Please do not refuse delivery as a way to cancel an order.
If you believe the package is damaged at delivery, contact us immediately and provide photos when possible.
If you refuse a delivery without first contacting us and the carrier reports no damage, the shipment may be treated as a returned-to-sender shipment after it arrives back to us.
After the package returns to us, we will inspect it and confirm the next available option. Carrier fees caused by refusal without a verified issue may apply where allowed by law.
21. Failed Delivery Due to Customer Address Error Customers are responsible for entering a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an address error provided by the customer, we can help coordinate the next steps, but additional costs may apply.
These may include:
Carrier address correction fee Reroute fee Return-to-sender fee Re-shipping fee If the package is returned to us and the item remains eligible for resale after inspection, we may refund the eligible product amount minus applicable carrier costs where allowed by law, or we may re-ship after the customer pays the applicable re-shipping cost.
22. Split Shipments and Multiple Tracking Numbers Some dining sets may ship in multiple boxes for safer handling.
If your order ships in multiple boxes:
Each box may have a separate tracking number Boxes may arrive on different days Tracking updates may appear at different times You will not be charged additional shipping after checkout for a split shipment arranged by Irokohome If only part of your order arrives, please check all tracking numbers first. If another box has not updated or appears delayed, contact us with your Order ID and tracking details.
23. Customer Responsibilities To help avoid delivery problems, customers should:
Enter a complete and correct shipping address Review order details before checkout Check delivery access for large or multi-box dining set shipments Monitor tracking updates after shipment Be available for delivery if signature is required Collect packages from pickup points within the carrier’s deadline Contact us quickly if there is damage, missing parts, or delivery trouble Keep packaging until any issue is resolved Irokohome is not responsible for delays caused by incorrect addresses, missed delivery attempts, refused packages without a verified issue, customer failure to collect packages, customs checks, or carrier events outside our control.
However, we will always try to help customers review the issue and find the most reasonable next step.
24. Shipping Fee Refunds Shipping fee refunds depend on the situation.
We may refund shipping fees when:
We cancel an order before shipment We cannot ship to the address after accepting the order A shipping fee was charged in error The order is confirmed lost by the carrier The affected item arrives damaged, defective, incorrect, or incomplete and the issue is verified Shipping fees are usually not refunded when:
The customer entered an incorrect or incomplete address The package was refused without a verified issue The package was not collected from a pickup point Delivery failed because the customer was unavailable A paid reroute or address correction was requested after shipment Where local law provides greater protection, we will follow the applicable legal requirement.
25. No Local Pickup or Walk-In Service Irokohome is an online store. We do not offer:
Local pickup Walk-in shopping In-person returns without authorization Showroom visits Direct purchases at the fulfillment location All orders must be placed through our website, and all shipping, return, cancellation, and refund requests must be handled through our support team.
26. Contact Us About Shipping If you need help with shipping, tracking, delivery status, damaged packages, missing parts, address concerns, or returned shipments, contact us with your Order ID.
Email: support@irokohome.com Phone: +1 (903) 720-2330 Support Time: Mon–Sun: 8:00 AM–5:00 PM Central Time
For faster support, please include:
Order ID Full name used at checkout Shipping address Tracking number if available Photos or video if the issue involves damage, missing parts, or incorrect items We will review your request and guide you through the next steps.