Shipping policy

Last updated: August 01, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

Irokohome ships ready-to-ship artistic wooden dining sets to customers in the United States and selected international markets.

Because dining furniture can be large, heavy, and made up of several cartons, shipping works a little differently from a typical small parcel order.

This policy explains:

• Where we ship
• How long fulfillment and delivery normally take
• What shipping costs apply
• How tracking works
• What happens if a shipment is delayed
• What happens if a shipment is damaged
• What happens if a shipment is lost
• What happens if a shipment is returned to sender
• What happens if a shipment is marked as delivered when you cannot find it

Please review the product dimensions, included pieces, assembly information, delivery access, and this Shipping Policy before completing your purchase.

This policy should be read together with our:

• Cancellation Policy
• Return & Refund Policy
• Payment Policy
• Privacy Policy
• Terms of Service

1. Shipping Overview

Our standard shipping terms are:

• Handling time: 1–2 business days
• Shipping origin: Ketchikan, Alaska, United States
• Available destinations: United States, Canada, United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia
• Currency: USD
• Tracking: Provided after shipment when available
• Large or multi-box orders: May receive more than one tracking number

Delivery estimates shown in this policy include carrier transit after handling is complete.

2. Countries We Currently Ship To

Irokohome currently ships to the following destinations.

North America

• United States
• Canada

Europe + United Kingdom

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

Oceania

• Australia

These are the destinations currently supported by our shipping program.

If a country is not listed above, we are unable to offer standard delivery there at this time.

If checkout accepts an address that we later determine cannot be serviced, we will contact you before shipment.

If no workable delivery option is available, the order will be canceled and the eligible amount paid will be refunded in USD to the original payment method.

3. Where Orders Ship From

Orders are packed and dispatched from:

Irokohome Fulfillment Department

340 Buren Rd
Ketchikan, AK 99901
United States

This location is used for:

• Order fulfillment
• Authorized return processing

It is not a:

• Public showroom
• Retail store
• Customer pickup counter

We do not offer:

• Walk-in shopping
• Local pickup
• Showroom visits
• Unannounced in-person returns

at this location.

4. Shipping Address Requirements

Please enter a complete and accurate shipping address during checkout.

A usable delivery address should include:

• Full recipient name
• Street address
• Apartment, suite, unit, or building number when applicable
• City
• State, province, or region
• ZIP or postal code
• Country
• Phone number or email when required for delivery coordination

Please review the address before submitting payment.

Furniture shipments can be more difficult to reroute than small parcels once they enter the carrier network.

5. Address Types We Do Not Normally Serve

Unless Irokohome confirms otherwise in writing before checkout, we do not ship dining sets to:

• P.O. Boxes
• APO/FPO/DPO addresses
• Unapproved freight-forwarding addresses
• Locations outside our listed shipping countries
• Addresses that cannot accept the size or type of shipment involved

Some remote, island, rural, or limited-access destinations may also require special carrier arrangements.

If an additional carrier charge is required and that charge was not shown at checkout, we will contact you before shipment.

You may either:

• Approve the additional cost, or
• Cancel the order for an eligible full refund before shipment

6. Shipping Rates and Delivery Estimates

Shipping charges are shown in USD.

United Kingdom & Europe includes:

• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal

The final shipping amount that applies to your order is displayed during checkout before payment is submitted.

Delivery windows are estimates rather than guaranteed arrival dates.

7. How Delivery Time Is Calculated

Our delivery estimate has two parts:

Handling time + Transit time = Estimated total delivery time

Handling time is the period needed to:

• Review the order
• Prepare the products
• Pack the shipment
• Create the required shipping documentation
• Hand the order to the carrier

Transit time begins after the carrier accepts the shipment and ends when delivery is completed.

For example, an order with:

• 1–2 business days of handling
• 6–7 business days of carrier transit

has an estimated total delivery window of:

• 7–9 business days

8. Handling Days

Our standard handling time is:

• 1–2 business days

Handling days are Monday through Friday, excluding public holidays observed by our fulfillment operation.

Orders placed during weekends or applicable holidays begin normal handling on the next business day.

Furniture orders may require additional packing preparation because individual components need to be protected for transportation.

The standard handling estimate still applies unless we notify you that an unusual issue has affected the order.

9. Shipping Charges and Free Shipping

Shipping charges are calculated according to:

• Destination
• Order value

Where an order reaches the free-shipping threshold for its destination, checkout will apply the applicable shipping terms.

The free-shipping thresholds are:

• United States and Canada: USD 199
• Europe + United Kingdom: USD 259
• Australia: USD 299

Please rely on the shipping amount displayed during checkout for the final charge associated with your order.

10. Taxes, Duties, and Customs

International orders may be subject to:

• Taxes
• Duties
• Customs procedures
• Other government charges

For orders shipped to:

• Canada
• United Kingdom
• France
• Germany
• Spain
• Italy
• Belgium
• Portugal
• Australia

certain taxes or import charges may be collected during checkout when available.

If checkout clearly shows that a particular tax, duty, or import charge has been collected by Irokohome, that amount forms part of your order total.

If a charge is not collected by us, the following may request payment where required by law:

• Carrier
• Customs authority
• Another local authority

Customs inspection may also add time to an international delivery.

If a carrier requests payment for a charge you believe was already collected by Irokohome, contact us with your Order ID before paying when practical so we can review the order details.

For U.S. orders, applicable sales tax collected through our checkout is displayed before payment.

11. How Dining Sets Are Packed

We use protective packaging intended to reduce movement and damage during transportation.

Depending on the design, a dining set may contain several separately packed components, such as:

• Tabletop
• Table legs or base
• Chair frames
• Chair legs
• Chair seats
• Chair backs
• Hardware
• Assembly tools
• Instructions
• Protective materials

The exact packing arrangement varies by product.

12. Multi-Box Shipments

Some dining sets ship in more than one carton.

When that happens:

• Each carton may have its own tracking number
• Tracking numbers may activate at different times
• Cartons may travel through different carrier facilities
• One carton may arrive before another
• The complete order may require several deliveries

If Irokohome splits an order into multiple cartons for shipping, we do not add another standard shipping fee after checkout simply because the order was divided into several packages.

Before reporting a missing part of a multi-box shipment, please review all tracking numbers associated with the order.

13. Large and High-Value Deliveries

Some Irokohome dining sets are:

• Large
• Heavy
• High-value
• Shipped in several cartons

Before ordering, please make sure the delivery location is suitable for the shipment.

Consider:

• Doorway width
• Hallway access
• Stairs
• Elevators
• Building entrances
• Concierge or front-desk rules
• Delivery hours
• Gated access
• Other building restrictions

A carrier may require a signature depending on:

• Shipment
• Destination
• Package value
• Carrier service

Any available signature requirement will generally be reflected in the carrier's tracking or delivery information.

14. Carrier Selection

Irokohome uses domestic and international shipping services based on factors such as:

• Destination
• Product size
• Package weight
• Number of cartons
• Delivery requirements
• Carrier availability

The carrier may therefore vary from one order to another.

We do not guarantee a particular carrier unless it is specifically confirmed for your order.

Once the carrier accepts the shipment, transportation takes place through that carrier's delivery network.

15. Delivery Attempts

If the carrier cannot complete the first delivery attempt, it may:

• Attempt delivery again
• Hold the shipment at an authorized pickup location
• Request additional delivery information
• Contact the recipient
• Return the shipment after repeated failed attempts

Please monitor your tracking information after shipment.

If a signature is required, someone may need to be available to receive the order.

Where you independently authorize the carrier to leave a shipment in a designated safe place, the carrier's delivery record may be used when reviewing the delivery status, subject to applicable law and the circumstances of the claim.

16. Tracking Your Order

After an order ships, we send shipping information to the email address provided during checkout.

When available, this includes:

• Tracking number
• Carrier information
• Tracking link
• Shipment status

Tracking information may not update immediately after a label is created.

This is common during:

• Carrier pickup
• Weekends
• Holidays
• International handoffs
• Multi-box shipment processing

For multi-box orders, each tracking number may update separately.

If tracking has stopped moving for an unusual period, contact us with your Order ID and tracking number.

17. Address Changes Before Shipment

If you entered an incorrect shipping address, contact us as soon as possible:

support@irokohome.com

Please include:

• Order ID
• Full name
• Current address on the order
• Correct shipping address
• Email address used at checkout

We will try to make the correction if the shipment has not progressed too far.

Address changes are not guaranteed once:

• Final packing
• Label preparation
• Export processing
• Carrier coordination

has started.

In some cases, canceling an eligible order and placing a new order with the correct address may be the safest option.

18. Address Changes After Shipment

Once an order has entered the carrier network, address changes are controlled by the carrier and may not be available.

If an address correction, reroute, or delivery intercept is offered, the carrier may charge an additional fee.

The change may also delay delivery.

Customer-requested carrier fees resulting from an address change after shipment are generally the customer's responsibility unless the underlying address error was caused by Irokohome.

19. Order Cancellation Before Shipment

Cancellation requests are governed by our Cancellation Policy.

The standard cancellation request window is:

• Within 24 hours of checkout

A request can only be approved while fulfillment can still reasonably be stopped.

Once an order has reached final shipping preparation or has entered the carrier network, cancellation may no longer be available.

After shipment, delivery issues are handled under this Shipping Policy.

After delivery, an eligible return is handled under our Return & Refund Policy.

20. Delivery Delays

Most orders arrive within the estimated delivery windows listed above, but transportation delays can happen.

Common causes include:

• Severe weather
• Public holidays
• Carrier network congestion
• Customs or border inspections
• Remote-area delivery
• Transportation disruption
• Incorrect address information
• Missed delivery attempts
• Delayed carrier scans

A late shipment is not automatically considered lost.

If your order is outside the expected window, check the tracking information first.

If there has been no meaningful tracking update for several business days, contact us so we can review the shipment.

21. Package Marked Delivered but Not Received

If tracking shows Delivered but you cannot locate the shipment, contact us within:

• 7 calendar days of the delivery scan when possible

Before contacting us, please check:

• Front, side, and rear entrances
• Porch
• Garage
• Lobby
• Mailroom
• Parcel locker
• Reception or concierge desk
• Household members
• Neighbors
• Building staff
• Carrier pickup locations

When contacting us, provide:

• Order ID
• Tracking number
• Delivery address
• Any delivery message or photograph provided by the carrier

We will review the carrier information and help determine the next step.

If the carrier confirms a misdelivery or loss, we will review a replacement or refund as appropriate.

22. Lost Shipments

A delayed shipment is not considered lost simply because tracking has temporarily stopped updating.

If the carrier confirms that a shipment has been lost, Irokohome will offer an appropriate resolution, which may include:

• Replacement product, subject to availability
• Refund in USD to the original payment method

No physical return is required for a shipment that the carrier confirms was lost before delivery.

When a refund is approved for a confirmed lost shipment, Irokohome initiates it:

• Within 7 business days after the loss and refund eligibility are confirmed

Your bank or payment provider may require additional time to post the funds.

23. Damaged Shipments

Please inspect the cartons and furniture soon after delivery.

If an item or package arrives damaged, contact us as soon as practical and, when possible, within:

• 72 hours of delivery

Please provide:

• Order ID
• Photos of the outer carton
• Photos of the shipping label
• Photos of the internal packaging
• Clear photos or video showing the damage
• Short description of the problem

Keep the cartons and protective packaging until we confirm the next step.

Packaging can be important when reviewing transportation damage with the carrier.

The 72-hour request is intended to help us investigate shipping damage promptly. It does not replace the return period or any mandatory consumer right that may apply.

24. Resolution for Verified Shipping Damage

After reviewing the shipment, product, packaging, and available carrier information, we may offer an appropriate resolution.

Depending on the circumstances and product availability, this may include:

• Replacement component
• Replacement product
• Authorized return
• Refund

If an approved return is required because of a verified covered shipping problem, return shipping is handled according to our Return & Refund Policy.

25. Missing Parts, Wrong Items, or Incomplete Orders

Dining sets can contain many individual components.

If something appears to be missing, first check all:

• Cartons
• Tracking numbers
• Inner packaging
• Hardware bags
• Foam inserts
• Protective materials

One carton may still be in transit even when another has already arrived.

If the order is still incomplete after checking all shipments, contact us with:

• Order ID
• Tracking details
• Photos of the items received
• Description of what is missing or incorrect

Depending on the verified issue, the resolution may include:

• Replacement parts
• Replacement product
• Return instructions
• Refund

26. Returns to Sender

A carrier may return a shipment to us because:

• Address is incorrect
• Address is incomplete
• Delivery attempts were unsuccessful
• Recipient refused the shipment
• Shipment was not collected
• Access to the delivery location was restricted
• Carrier could not complete delivery

If a return-to-sender situation results from a verified Irokohome error or covered carrier problem, we will review the case without charging the customer for the underlying error.

If it results from:

• Incorrect customer-provided address
• Missed delivery attempts
• Uncollected shipment
• Refusal without a verified issue

carrier charges and re-shipping costs may apply.

We review returned shipments after they arrive back before confirming the next available option.

27. Refused Deliveries

Please do not refuse delivery as a substitute for canceling or returning an order.

Once an order has shipped, it is no longer handled as a standard cancellation.

If you believe a shipment is visibly damaged, contact us promptly and preserve photographs of:

• Carton
• Product

where possible.

A shipment refused without a verified product or delivery problem may be treated as a return-to-sender shipment.

Carrier charges caused by an unnecessary refusal may apply where permitted.

28. Delivery Failure Caused by an Address Error

Customers are responsible for reviewing their delivery information before checkout.

If a shipment cannot be delivered because the address provided by the customer was incomplete or incorrect, additional carrier costs may result.

These can include:

• Address correction fee
• Rerouting fee
• Return-to-sender fee
• Re-shipping fee

If the shipment returns to us, we will inspect the product before determining whether it can be re-shipped or whether a refund is available.

Where permitted, verified carrier costs associated with the customer-provided address error may affect the refundable amount.

29. Customer Responsibilities

To help deliveries go smoothly, please:

• Enter an accurate shipping address
• Review order information before checkout
• Make sure the delivery location can accept large cartons
• Monitor tracking information
• Be available when a signature is required
• Collect held shipments before the carrier deadline
• Contact us promptly if delivery problems occur
• Keep packaging when reporting damage or missing parts

We cannot control customs checks, weather, carrier disruptions, or customer-provided delivery errors, but our support team will help review a shipping problem and explain the available next step.

30. Shipping Fee Refunds

Whether a shipping charge is refundable depends on why the order was canceled, returned, or not delivered.

A shipping fee may be refunded when:

• Irokohome cancels the order before shipment
• We determine that the submitted destination cannot be serviced after accepting the order
• A shipping charge was collected in error
• The carrier confirms that the shipment was lost
• A verified damaged, defective, incorrect, or incomplete order qualifies for the applicable refund

Shipping charges are generally not refunded when the underlying delivery issue resulted from:

• Incorrect customer-provided address
• Incomplete customer-provided address
• Refusal without a verified issue
• Failure to collect a held shipment
• Repeated missed delivery attempts
• Customer-requested rerouting after shipment

Mandatory consumer rights that apply to a particular transaction are not reduced by this section.

31. No Local Pickup or Walk-In Service

Irokohome is an online-only store.

We do not offer:

• Local pickup
• Walk-in purchasing
• Showroom visits
• Direct purchases from our fulfillment location
• Unannounced in-person returns

Orders must be placed through our website.

Cancellation, shipping, return, and refund requests are handled through our customer support process.

32. Contact Irokohome

For questions about:

• Shipping
• Tracking
• Delivery
• Address issue
• Damaged packaging
• Missing components
• Returned shipment

contact:

Irokohome
Customer-facing online store of IROKOHOME GLOBAL FURNITURE

Business Address:

340 Buren Rd
Ketchikan, AK 99901
United States

Email: support@irokohome.com

Phone: +1 (816) 944-9196

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Alaska Time

For an existing shipment, please include:

• Order ID
• Full name used at checkout
• Shipping address
• Tracking number when available
• Photos or video when the issue involves damage, packaging, missing parts, or an incorrect product