Return & refund policy

Last updated: August 01, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

We want customers to know exactly what to expect if a dining set needs to be returned or if something is wrong when an order arrives.

This Return & Refund Policy explains our 30-day return period, return conditions, return shipping, damaged or incorrect orders, missing parts, refunds, lost shipments, and other post-delivery issues.

Irokohome sells ready-to-ship artistic wooden dining sets, including dining tables and coordinating chairs as described on each product page.

Products shown as available for purchase are prepared for fulfillment after checkout.

Unless a product page specifically states otherwise, these products are not:

Custom-made
Personalized
Preorder
Made-to-order items

Because dining sets can contain several pieces and may arrive in more than one carton, please keep the packaging and check all boxes, furniture components, and hardware after delivery.

This policy works together with our:

Shipping Policy
Cancellation Policy
Payment Policy
Privacy Policy
Terms of Service

1. Return Policy at a Glance

Return window: 30 calendar days from carrier-confirmed delivery
Return method: Shipped return only; no walk-in or in-store returns
Return Authorization: Required before anything is sent back
Return shipping: Free for eligible authorized returns
Change-of-mind returns: Accepted when the item meets the return conditions
Restocking fee: None
Direct exchanges: Not offered
Refund currency: USD
Refund method: Original payment method
Refund processing: Initiated within 7 business days after the returned item is received, inspected, and approved

2. Where This Policy Applies

This policy applies to eligible Irokohome orders originally shipped to:

North America

United States
Canada

Europe + United Kingdom

United Kingdom
France
Germany
Spain
Italy
Belgium
Portugal

Oceania

Australia

Return service is based on the original delivery destination.

Orders sent through an unauthorized forwarding service, an unsupported third-party address, or a country outside our listed delivery regions may not qualify for our standard return process.

3. Return Window

You may request an eligible return within 30 calendar days of delivery.

The return period begins on the delivery date shown in the carrier's tracking record.

For example, if the carrier records your order as delivered on August 1, the standard return-request period ends on August 31.

The request must reach Irokohome within that 30-day period.

Once a return is approved, we will send the instructions and deadline for shipping the item back.

A return label or Return Authorization may have its own expiration date. Please use it within the timeframe provided in our instructions.

4. How to Start a Return

Email:

support@irokohome.com

Please include:

Order ID
Full name used at checkout
Email address used for the order
Delivery address
Product you want to return
Reason for the return

If the item arrived damaged, defective, incorrect, or incomplete, also include clear photos or video showing the problem.

If the issue may have happened during shipping, photos of the carton and shipping label are especially useful.

Please keep:

Product
Packaging
Hardware
Included components

until we confirm the next step.

5. Return Authorization Is Required

Do not send furniture back before receiving written Return Authorization from Irokohome.

Once a return is approved, we may provide:

Return Authorization information
Prepaid return label
Route-specific shipping instructions
Packing instructions
Return deadline
Customs documents when needed for an international return

Returns sent without authorization may be delayed or refused because we may not be able to identify, route, or process them correctly.

The return address provided in your authorization is the address that should be used for that return.

6. Return Location

Authorized returns are normally directed to:

Irokohome Returns Department

340 Buren Rd
Ketchikan, AK 99901
United States

Do not ship anything to this address without written return instructions.

This location is not a:

Public showroom
Retail store
Customer pickup point
Walk-in return counter

Some international or carrier-specific returns may require a different return route, so always follow the instructions issued for your order.

7. Free Return Shipping

Irokohome covers return shipping for an eligible authorized return when the customer follows the return method we provide.

You are not charged standard return shipping when:

The request is submitted within the 30-day return period
Irokohome approves the return
The product meets the applicable return conditions
The provided label or approved return method is used
The return is shipped within the stated authorization period

For eligible authorized returns, we do not charge:

Return shipping fee
Restocking fee
Return handling fee
Return processing fee

If a destination does not support a standard prepaid label, we will provide another approved return method.

Do not arrange your own return carrier unless Irokohome approves it in writing.

8. Change-of-Mind Returns

You may request a return because:

You changed your mind
The dining set is not right for your space
You ordered the wrong size
You selected the wrong finish
You prefer another design
You no longer want the item

An approved change-of-mind return qualifies for free return shipping when it meets the conditions in this policy and is returned through the authorized method we provide.

9. Condition Requirements for Change-of-Mind Returns

A non-defective return must be in like-new condition.

The dining set must be:

Unused
Unassembled
Uninstalled
Unmodified
Clean
Free from customer-caused damage
Complete with all included parts
Returned with all hardware
Returned with manuals and tools where included
Packed securely for transportation

We strongly recommend keeping the original cartons and protective materials until you are confident that you will keep the product.

10. Returns That Show Signs of Use or Modification

A change-of-mind return may be declined or the refundable amount may be adjusted if the product shows:

Signs of use
Assembly or installation
Scratches or dents caused after delivery
Stains
Odors
Pet hair
Drilled holes
Added hardware
Glue or adhesive
Paint or refinishing
Other alterations
Missing components
Missing hardware
Damage caused by inadequate return packaging

A product that has been assembled or used may still qualify for a remedy when there is a verified:

Manufacturing defect
Shipping damage
Incorrect item
Missing component

11. Damaged, Defective, Incorrect, or Incomplete Orders

If your dining set arrives damaged, defective, incorrect, or incomplete, contact us as soon as practical.

Depending on the issue, please provide:

Order ID
Tracking number
Photos of the full product
Close-up photos or video showing the problem
Photos of the shipping carton
Photo of the shipping label
Description of the issue
Details of any missing components

For shipping damage or missing components, contacting us within 72 hours of delivery when possible helps us review the packaging and carrier information while it is still current.

The 72-hour guideline does not replace the 30-day return period and does not reduce any mandatory consumer right.

12. How We Handle a Verified Product Problem

After reviewing the information provided, we will determine the appropriate solution.

Depending on the circumstances and product availability, this may include:

Replacement hardware
Replacement component
Replacement item
Authorized return
Full refund
Another appropriate resolution agreed with the customer

For a return involving a verified defect, wrong item, shipping damage, or missing required component, approved return shipping is covered by Irokohome.

13. Natural Wood Characteristics

Wood naturally varies from piece to piece.

Normal characteristics may include:

Grain differences
Slight tone variation
Small knots
Mineral streaks
Natural surface markings
Variation in wood figure

Small color differences can also result from:

Lighting
Photography
Viewing angle
Monitor settings
Mobile-device displays

These characteristics are not automatically considered defects when they are consistent with the product description, photographs, material information, and normal characteristics of wood furniture.

14. Artistic Shapes and Decorative Details

Some Irokohome dining sets use:

Floral outlines
Sculptural forms
Carved-style details
Other artistic shapes

The appearance of these features can change slightly depending on lighting and viewing angle.

Small visual differences that are consistent with the product listing are not automatically defects.

If your product appears materially different from the item shown or described on the product page, send us your Order ID and photographs so we can review it.

15. Multi-Box Dining Sets

A dining set may arrive in more than one carton.

Different cartons can contain:

Tabletop
Table base or legs
Chairs
Chair seats
Chair backs
Hardware
Tools
Instructions
Protective materials

Separate cartons may have separate tracking numbers and may not always arrive at the same time.

Before reporting a missing carton, please review all tracking numbers associated with your order.

If one carton appears delayed or missing, contact us before opening a product-return request for the entire dining set.

16. Missing Parts

Before reporting a missing component, check:

All cartons
Inner packaging
Foam inserts
Hardware bags
Protective panels
Instruction packets
Underside packing areas

Small hardware can sometimes be packed separately from larger furniture components.

If a required part is still missing, contact us with your Order ID and tell us which component you cannot find.

Photos of the cartons and packaging can help us identify what was shipped.

17. Packing an Approved Return

Returned furniture must be packed securely enough to protect it during transportation.

Where possible, use the original:

Cartons
Foam inserts
Corner protection
Edge guards
Protective wrap
Internal supports
Hardware bags

If the original packaging is no longer usable, replace it with heavy-duty packaging that provides comparable or better protection.

The product should not be able to move freely inside the carton.

Damage caused during the return because of inadequate packing may affect the refundable amount after inspection.

18. Return Inspection

Once an authorized return arrives, we inspect it before approving the final refund.

Depending on the product, we may check:

Product identity
Table components
Chair components
Finish
Surface condition
Hardware
Included accessories
Signs of use
Signs of assembly
Signs of modification
Missing pieces
Return-transit damage
Overall completeness

If the product meets the requirements for the approved return, the refund moves to processing.

If we find a condition issue, we will review it before finalizing any refund adjustment.

19. Refund Amount

For an eligible approved full-order return, the refund generally includes:

Refundable product amount
Standard outbound shipping paid to Irokohome at checkout, if any
Applicable taxes collected by Irokohome that are refundable under applicable rules

For an eligible approved partial return, the refund generally includes:

Refundable amount for the returned item
Applicable item-level taxes collected by Irokohome

If a separate shipping charge was specifically assigned to the returned item, its refund treatment will depend on the circumstances of the order.

Products or components returned without authorization may not qualify for the same refund treatment.

20. Refund Method

Approved refunds are issued in USD to the original payment method used for the order.

For example:

Credit or debit card purchase → Original card
PayPal purchase → Original PayPal transaction

If store credit is available and you specifically request it, we may review that option separately.

You are not required to accept store credit instead of an otherwise eligible monetary refund unless:

You agree to it, or
The original payment method cannot accept the refund and another solution is necessary

21. Refund Processing Time

Once the returned product has been received, inspected, and approved, Irokohome initiates the refund:

Within 7 business days

After the refund is sent, your bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in your account.

That posting time is controlled by the payment provider rather than Irokohome.

If the return does not pass inspection, we will review the issue before finalizing any refund adjustment.

22. Lost Shipments

A shipment that is delayed is not automatically considered lost.

If tracking stops updating or a package appears to be missing in transit, contact us so the shipment can be reviewed under our Shipping Policy.

If the carrier confirms that the shipment is lost, you do not need to return anything.

Depending on availability and the circumstances, we may offer:

Replacement product
Refund to the original payment method

If a refund is approved for a confirmed lost shipment, Irokohome initiates the refund:

Within 7 business days after the loss and refund eligibility are confirmed

23. Package Marked Delivered but Not Received

If carrier tracking shows Delivered but you cannot locate the package, contact us within:

7 calendar days of the delivery scan when possible

Before contacting us, please check:

Front door
Side or rear entrance
Porch
Garage
Lobby
Mailroom
Parcel locker
Reception desk
Household members
Neighbors
Building staff
Carrier pickup location

When you contact us, include:

Order ID
Tracking number
Delivery address
Any carrier delivery photo or message

We will review the available carrier information and help determine the next step.

If the carrier confirms a misdelivery or loss, the appropriate replacement or refund option will be reviewed.

24. Refused Deliveries and Return to Sender

Please do not refuse delivery simply because you changed your mind.

A refusal is not the same as an authorized return.

Packages may be returned to sender because of:

Incorrect address
Incomplete address
Missed delivery attempts
Recipient refusal
Failure to collect the shipment
Delivery access restrictions
Customs or carrier issues

If the return-to-sender situation resulted from a verified Irokohome error or covered carrier issue, we will review the case accordingly.

If it resulted from:

Incorrect customer-provided address
Missed delivery
Uncollected shipment
Refusal without a verified product or shipping issue

carrier-related charges may apply.

Those charges are handled under our Shipping Policy and are not considered standard return shipping fees under this Return & Refund Policy.

25. Items That May Not Qualify for Return

A standard return may not be eligible when:

The request is submitted after the 30-day return window
The item is sent without Return Authorization
A change-of-mind item has been used
A change-of-mind item has been assembled or installed
The product has been modified
Required parts or hardware are missing
Customer handling caused damage
Inadequate packing caused return-transit damage
The product was clearly marked Final Sale before purchase

A final-sale designation does not remove rights that cannot legally be waived for defective, incorrect, or otherwise non-conforming products.

Gift cards, if offered, may have different eligibility conditions where permitted by law.

26. No Restocking Fee

Irokohome does not charge a restocking fee for an eligible authorized return.

This is separate from a possible refund adjustment when a product is returned:

Incomplete
Altered
Used
Damaged because it did not meet the condition requirements for the approved return

Any such adjustment is based on the returned item's actual condition and applicable consumer law.

27. No Direct Exchanges

Irokohome does not offer standard direct exchanges.

If you would like a different:

Dining set
Floral design
Size
Finish
Style
Product configuration

you may return the original product if it is eligible and place a separate order for the item you prefer.

Replacement components or replacement products supplied to resolve a verified defect, damage, incorrect shipment, or missing-part claim are considered issue resolution rather than a standard exchange.

28. International Returns

Eligible international returns follow the same general return requirements in this policy.

Depending on the destination, we may provide:

Prepaid return label
Carrier instructions
Customs paperwork
Another approved return route

Do not arrange an international return independently unless we approve the carrier and method in writing.

Using the approved process helps prevent:

Customs delays
Routing errors
Lost shipments
Unexpected charges

29. How Our Policies Work Together

Different issues are handled under different policies:

Cancellation before shipment: Cancellation Policy
Address change before shipment: Cancellation Policy and Shipping Policy
Tracking or delivery delay: Shipping Policy
Lost shipment: Shipping Policy
Package marked delivered but missing: Shipping Policy
Transit damage: Shipping Policy first, then Return & Refund Policy when a return or refund is needed
Return after delivery: Return & Refund Policy
Change-of-mind return: Return & Refund Policy
Wrong, defective, or incomplete product: Return & Refund Policy
Refund after an approved return: Return & Refund Policy and Payment Policy

In simple terms:

Before shipment: Cancellation Policy
During delivery: Shipping Policy
After delivery: Return & Refund Policy

30. Consumer Rights

Nothing in this policy is intended to remove or reduce consumer rights that cannot legally be waived.

Customers in the:

United States
Canada
United Kingdom
European Union
Australia
Other jurisdictions

may have additional rights under applicable consumer-protection law.

Where mandatory law provides greater protection than this policy, the applicable legal requirement controls.

31. Changes to This Policy

We may update this Return & Refund Policy if our:

Products
Return process
Shipping methods
Store practices
Legal obligations

change.

When an update is published, the Last Updated date at the top of the page will be revised.

The version published on our website applies from its stated effective date.

32. Contact Irokohome

For help with:

Return
Refund
Damaged item
Wrong product
Missing component
Lost shipment
Delivery issue

contact:

Customer-facing online store of IROKOHOME GLOBAL FURNITURE

Business Address:

340 Buren Rd
Ketchikan, AK 99901
United States

Email: support@irokohome.com

Phone: +1 (816) 944-9196

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Alaska Time

For an existing order, please include your Order ID.

Do not ship a product back until you have received written Return Authorization and the return instructions for your order.