Privacy policy
Last updated: August 01, 2026
Currency: USD
Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Irokohome respects the privacy of the people who visit our website, shop with us, or contact our support team.
This Privacy Policy explains what information we collect, why we collect it, how it is used, when it may be shared, how long we keep it, and the privacy choices that may be available to you.
Irokohome is the customer-facing online store of IROKOHOME GLOBAL FURNITURE. We sell ready-to-ship artistic wooden dining sets through our official website.
This policy applies when you:
- Browse irokohome.com
- Place an order
- Use checkout
- Contact customer support
- Request a cancellation
- Ask for shipping help
- Start a return or refund
- Report a damaged, incorrect, or incomplete order
- Send photos or videos for support
- Subscribe to marketing communications
- Submit a review
- Interact with website, email, analytics, or advertising features where enabled
This Privacy Policy should be read together with our:
- Terms of Service
- Payment Policy
- Shipping Policy
- Cancellation Policy
- Return & Refund Policy
1. Information You Give Us
The information we collect depends on how you use Irokohome.
When you place an order, contact us, or request support, you may provide:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Delivery instructions
- Order ID
- Products ordered
- Quantity
- Product options
- Customer support messages
- Cancellation request details
- Return or refund information
- Photos or videos related to a product or delivery issue
- Reviews or ratings
- Other information you choose to provide
Please only send information that is relevant to your order or request.
For security reasons, do not send:
- Full card numbers
- CVV codes
- Online-banking passwords
- PayPal passwords
- Other sensitive payment credentials
by email or support message.
2. Order Information
When you place an order, we keep information needed to process and manage the purchase.
This can include:
- Order number
- Product purchased
- Quantity
- Product options
- Product price
- Discounts
- Shipping charges
- Taxes or duties where collected
- Payment status
- Shipping status
- Tracking information
- Delivery status
- Cancellation status
- Return status
- Refund status
We use this information to:
- Process orders
- Arrange fulfillment
- Answer customer questions
- Manage shipping
- Handle cancellations and returns
- Maintain transaction records
- Meet applicable accounting or legal requirements
3. Payment Information
Payments made through Irokohome are handled by third-party payment services available through our checkout.
Irokohome does not store complete credit or debit card numbers or CVV security codes on its own servers.
Depending on the payment method, the payment provider may process information such as:
- Card or account details
- Billing information
- Transaction authorization
- Payment status
- Transaction reference
- Fraud-prevention information
- Refund status
- Chargeback or dispute information
Irokohome may receive limited transaction information needed to manage your order.
For example, we may receive:
- Payment approved or declined
- Payment method type
- Transaction reference
- Refund confirmation
- Dispute status
- Fraud-review result
Payment providers handle payment credentials under their own security and privacy practices.
For more information about payment methods, authorization, failed transactions, and refunds, please review our Payment Policy.
4. Shipping and Delivery Information
To prepare and deliver an order, we may use:
- Recipient name
- Shipping address
- Email address
- Phone number
- Order contents
- Package information
- Delivery instructions
- Tracking number
Relevant information may be shared with the carrier or logistics provider assigned to the shipment.
That information may be used to:
- Arrange delivery
- Generate tracking
- Provide shipment updates
- Contact the recipient when necessary
- Complete customs or international shipping requirements
- Confirm delivery
- Investigate a delayed or missing shipment
- Handle a return-to-sender case
Shipping providers may also send information back to us, such as:
- Tracking scans
- Delivery confirmation
- Failed-delivery notices
- Damage information
- Returned-to-sender status
- Carrier investigation results
5. Returns, Refunds, and Customer Support
If you contact us about an order, we may collect information needed to understand and resolve the request.
This may include:
- Order ID
- Name
- Email address
- Phone number
- Delivery address
- Product information
- Return reason
- Cancellation details
- Refund information
- Tracking details
- Return Authorization information
- Photos or videos
- Packaging photographs
- Inspection notes
- Replacement-part requests
- Support correspondence
We use these records to:
- Respond to questions
- Verify order issues
- Process authorized returns and refunds
- Investigate shipping problems
- Prevent abuse
- Maintain an accurate support history
6. Photos and Videos You Send Us
For damaged, defective, incorrect, incomplete, or shipping-related orders, photos or video can help us understand the issue.
We may ask for images showing:
- The product
- Damaged areas
- Missing components
- Outer carton
- Inner packaging
- Shipping label
- Hardware or furniture parts
We use this material to review your request and determine the appropriate next step.
When necessary, relevant material may also be provided to:
- Shipping carrier
- Payment provider
- Logistics partner
- Another service provider involved in resolving the specific issue
Please avoid including unrelated personal information in photos or videos.
7. Information Collected Automatically
When you browse or use our website, certain technical information may be collected automatically.
This can include:
- IP address
- Browser type
- Device type
- Operating system
- Language setting
- Referring page or website
- Pages viewed
- Date and time of visits
- Time spent on pages
- Clicks and interactions
- Cart activity
- Checkout activity
- Session information
- Error logs
- Approximate location based on IP address
- Cookie or similar identifiers
We use this information to:
- Keep the website working
- Understand general site activity
- Troubleshoot problems
- Improve performance
- Help protect the store from fraud or misuse
8. Cookies and Similar Technologies
Irokohome may use:
- Cookies
- Pixels
- Tags
- Local storage
- Similar technologies
Some are necessary for normal website operation. Others may support analytics, advertising, or preference features.
These technologies may be used to:
- Keep products in your cart
- Maintain checkout sessions
- Remember preferences
- Support account sessions where available
- Protect website security
- Detect suspicious activity
- Measure website performance
- Understand traffic patterns
- Measure advertising conversions
- Support remarketing where enabled and permitted
You can usually manage cookies through your browser settings.
Blocking essential cookies may affect:
- Shopping cart
- Checkout
- Login
- Payment
- Other website functions
Where required, non-essential cookies and advertising technologies may be subject to consent or preference controls.
9. Information We Receive From Other Companies
Companies that help us operate the store may provide limited information back to Irokohome.
Payment Services
We may receive:
- Payment status
- Transaction reference
- Refund confirmation
- Dispute information
- Fraud-screening results
Shipping and Logistics Services
We may receive:
- Tracking updates
- Delivery confirmation
- Failed-delivery information
- Lost-shipment information
- Damage reports
- Return-to-sender notices
Security and Fraud-Prevention Services
We may receive information or risk signals used to identify suspicious transactions or protect the website.
Analytics and Advertising Services
Where these tools are enabled, we may receive information relating to:
- Website visits
- Product interactions
- Ad clicks
- Conversions
- General browser or device activity
Website and Customer-Service Services
Providers supporting hosting, email, forms, customer support, or website functionality may process information needed to perform those services.
Information received from these providers is used for the activity connected to their service, such as:
- Processing a payment
- Tracking a shipment
- Protecting the website
- Answering a support request
10. How We Use Personal Information
We use personal information for ordinary store operations and customer service.
This includes using information to:
- Process orders
- Confirm payments
- Prepare shipments
- Arrange delivery
- Provide tracking
- Send order updates
- Respond to customer questions
- Review cancellation requests
- Process authorized returns
- Process approved refunds
- Investigate damaged or incorrect orders
- Review missing-part requests
- Investigate lost or misdelivered shipments
- Prevent fraud
- Detect unauthorized transactions
- Protect website security
- Troubleshoot website problems
- Improve product pages and checkout
- Maintain accounting and tax records
- Resolve payment disputes
- Meet legal obligations
- Send marketing communications where permitted
- Measure website and advertising performance where enabled
We do not use personal information for unrelated purposes without taking the steps required by applicable law.
11. Legal Bases for Processing
Where applicable privacy law requires a legal basis for processing, the basis depends on why the information is being used.
Common bases may include:
Contract
We need certain information to:
- Accept an order
- Process payment
- Arrange delivery
- Manage a return
- Provide customer support related to a purchase
Legitimate Interests
We may use information to:
- Operate the store
- Protect transactions
- Prevent fraud
- Improve the website
- Maintain records
- Resolve disputes
Consent
We may rely on consent for activities such as:
- Certain marketing communications
- Non-essential cookies where consent is required
Legal Obligations
We may need to process or retain information to meet:
- Tax requirements
- Accounting requirements
- Regulatory requirements
- Consumer-protection requirements
- Fraud-prevention requirements
- Other legal requirements
12. How We Share Personal Information
IROKOHOME does not sell personal information in exchange for money.
We may share limited personal information when it is needed to:
- Operate the store
- Complete an order
- Provide customer support
- Protect transactions
- Meet a legal requirement
Recipients may include:
- Payment providers
- PayPal or other checkout services where available
- Shipping carriers
- Logistics providers
- Website hosting or infrastructure providers
- Email and communication services
- Customer-support services
- Security and fraud-prevention providers
- Analytics services
- Advertising and measurement providers
- Accountants
- Attorneys
- Tax advisers
- Auditors
- Other professional advisers
- Government authorities, customs agencies, regulators, or law enforcement where disclosure is legally required
Service providers receive information connected to the work they perform.
For example:
- A carrier receives delivery information
- A payment provider receives information needed to process the transaction
Certain advertising-related disclosures may be treated as a “sale,” “sharing,” or targeted advertising under some privacy laws even when no money is exchanged for personal information.
Where such laws apply, we provide the privacy choices required by those laws.
13. Advertising and Measurement
IROKOHOME may use advertising or analytics technologies to understand website activity and measure marketing performance.
Where enabled, these technologies may collect or receive information such as:
- Pages viewed
- Product interactions
- Cart activity
- Checkout events
- Purchase conversions
- Device or browser identifiers
- Approximate location
- Advertising interactions
Advertising and analytics providers process information according to their own terms and privacy practices.
We do not provide advertising companies with:
- Full card numbers
- CVV codes
- Account passwords
Where consent is required before advertising or analytics technologies operate, we apply the relevant consent or preference controls.
14. Targeted Advertising Choices
Depending on where you live, you may have the right to opt out of certain:
- Targeted advertising
- Data-sharing practices
To submit a request, contact:
You may use the subject line:
Targeted Advertising Opt-Out
Please include enough information for us to identify the request, but do not send payment credentials or unrelated sensitive information.
15. Email Communications
We may send transactional emails relating to:
- Order confirmation
- Payment status
- Shipping confirmation
- Tracking
- Delivery issues
- Cancellation requests
- Return Authorization
- Refund status
- Customer-support messages
- Security or account notices
Where permitted, we may also send promotional messages about:
- Products
- Offers
- Collections
- Store updates
You can unsubscribe from promotional emails by using the unsubscribe link in the message.
Opting out of marketing does not stop necessary transactional communications about an order or customer-service request.
16. Public Reviews and Submitted Content
If our website allows reviews, ratings, photographs, videos, or other public submissions, information posted there may be visible to other visitors.
Please do not include private information such as:
- Home address
- Phone number
- Email address
- Order number
- Payment information
- Private correspondence
- Other sensitive information
We may remove submitted content that creates a:
- Privacy concern
- Security concern
- Legal concern
- Safety concern
or violates our Terms of Service.
17. Data Retention
We do not keep personal information longer than reasonably necessary for the purposes described in this policy.
Typical retention periods include:
Order, Invoice, Payment, Tax, and Accounting Records
- Up to 6 years, or longer where applicable law requires it
Customer-Support Communications
- Typically up to 2 years
- May be kept longer for a dispute, fraud review, warranty, legal matter, or other legitimate reason
Shipping, Tracking, Return, Refund, and Dispute Records
Kept as long as reasonably needed for:
- Support
- Accounting
- Fraud prevention
- Legal compliance
- Dispute resolution
Marketing Preferences
Kept until:
- You unsubscribe
- You withdraw consent
- The record is no longer needed
Technical and Security Logs
Kept for a reasonable period needed for:
- Security
- Troubleshooting
- Fraud prevention
- Website performance
When personal information is no longer needed, it may be:
- Deleted
- Anonymized
- Restricted
18. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These may include:
- SSL/TLS encryption
- Secure checkout
- Access controls
- Restricted account permissions
- Third-party payment processing
- Fraud-prevention tools
- Website security monitoring
- Limited access to customer records
- Secure infrastructure controls
IROKOHOME does not store complete card numbers or CVV codes on its own servers.
No internet transmission, website, or storage system can be guaranteed to be completely secure.
Customers should also protect their own:
- Passwords
- Devices
- Email accounts
- Payment information
Google Merchant Center specifically requires sensitive personal and financial information to be collected through secure SSL-protected pages.
19. International Data Transfers
Irokohome serves customers in several countries.
As a result, personal information may be processed in:
- United States
- Another country where our service providers operate
Privacy rules can differ between jurisdictions.
Where applicable law requires safeguards for international transfers, we take reasonable steps to use appropriate protections.
20. Children's Privacy
Irokohome is intended for adult shoppers and is not directed to children.
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.
If you believe a child has submitted personal information to us, contact:
Email: support@irokohome.com
Phone: +1 (816) 944-9196
You may use the subject line:
Privacy Request – Child Information
We will review the request and take appropriate steps based on the circumstances and applicable requirements.
21. Your Privacy Rights
Your rights depend on the law that applies where you live.
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request a copy of certain personal information
- Correct inaccurate information
- Request deletion of certain information
- Restrict certain processing
- Object to certain processing
- Withdraw consent where processing relies on consent
- Request data portability where available
- Opt out of certain marketing
- Opt out of certain targeted advertising or sharing
- Ask for information about certain data practices
- Submit a complaint to a privacy authority where applicable
22. How to Make a Privacy Request
To submit a privacy request, contact:
Email: support@irokohome.com
Phone: +1 (816) 944-9196
For email requests, please use:
Privacy Request
Include:
- Your name
- Contact email
- Type of request
- Enough information for us to locate the relevant records
We may need to verify your identity before completing certain requests.
This helps prevent unauthorized:
- Access
- Correction
- Deletion
of another person's information.
Do not send:
- Complete card number
- CVV
- Password
- Unnecessary sensitive information
as part of a privacy request.
23. Privacy Request Timing
We review privacy requests according to the law that applies to the request.
Where a specific response period is required by law, we follow that requirement.
Some requests may require additional time when permitted by law, especially if they:
- Are complex
- Involve a large amount of information
If additional verification or information is needed, that can also affect processing time.
24. United States Privacy Rights
Residents of certain U.S. states may have additional rights.
Depending on the applicable state law, these may include:
- Access
- Correction
- Deletion
- Data portability
- Opt-out of certain targeted advertising
- Opt-out of certain data-sharing practices
- Other rights provided by state privacy law
IROKOHOME does not sell personal information for direct monetary payment.
Where an advertising or analytics practice is legally treated as a sale, sharing, or targeted advertising, we will provide applicable choices where required.
Requests can be submitted to:
Suggested subject:
Privacy Request
25. European Union and United Kingdom
Where EU GDPR, UK GDPR, or related privacy laws apply, personal information is processed using an appropriate legal basis, such as:
- Contract
- Legitimate interests
- Consent
- Legal obligation
Customers covered by these laws may have rights such as:
- Access
- Correction
- Deletion
- Restriction
- Objection
- Portability
- Withdrawal of consent
You may submit a request using the contact information in this policy.
Where applicable, you may also have the right to raise a concern with the appropriate data-protection authority.
26. Canada
Customers in Canada may have privacy rights concerning:
- Access
- Correction
- Consent
- How personal information is handled
Privacy questions or requests can be sent to:
We will review the request under the privacy requirements that apply to the circumstances.
27. Australia
Customers in Australia may have rights relating to:
- Access
- Correction
- Complaints
- Handling of personal information
Requests can be sent to:
We will review the request according to the applicable requirements.
28. Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law
- Respond to a lawful request
- Protect customers
- Prevent fraud
- Investigate unauthorized transactions
- Enforce our Terms of Service
- Protect website security
- Protect our rights or property
- Investigate chargebacks or disputes
- Protect legitimate business operations
Only information reasonably relevant to the matter should be disclosed.
29. Third-Party Websites
Our website may link to independent websites or services, including:
- Payment pages
- Carrier tracking websites
- Social-media services
- Other external resources
Those third parties have their own privacy practices.
IROKOHOME does not control how an independent third-party website handles information you provide directly to it.
We recommend reviewing that provider's privacy information before submitting personal information.
30. Changes to This Privacy Policy
We may update this Privacy Policy when our:
- Business practices
- Website features
- Technology
- Service providers
- Legal obligations
change.
When we update the policy, we will revise the Last Updated date at the top of this page.
If a change is significant, we may provide additional notice where appropriate or required.
The version published on this page applies from its stated effective date.
31. Contact Irokohome
Questions about this Privacy Policy or requests concerning personal information can be sent to:
Irokohome
Customer-facing online store of IROKOHOME GLOBAL FURNITURE
Business Address:
340 Buren Rd
Ketchikan, AK 99901
United States
Email: support@irokohome.com
Phone: +1 (816) 944-9196
Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Alaska Time
For privacy-related email, please use the subject line Privacy Request when practical.
Please include enough information for us to identify the relevant records, but do not send passwords, complete payment-card numbers, CVV codes, or unrelated sensitive information.