Privacy policy
Last updated: August 01, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Privacy Policy This Privacy Policy explains what information Irokohome collects, how we use it, how we share it, how we protect it, how long we keep it, and what privacy choices or rights customers may have.
Irokohome is an online store for ready-to-ship artistic wooden dining sets. This Privacy Policy applies when you browse our website, place an order, contact support, request shipping help, request cancellation, start a return or refund, submit product photos or videos for support, or interact with our website features, emails, or ads where applicable.
This Privacy Policy works together with our Terms of Service, Shipping Policy, Cancellation Policy, Return & Refund Policy, and Payment Policy.
This Privacy Policy is provided for transparency and general information. It is not legal advice. Your rights may vary depending on your location and applicable law.
2. Information We Collect We collect information needed to operate the website, process orders, provide customer support, arrange shipping, manage returns/refunds, prevent fraud, and improve customer experience.
When you place an order, create an account if available, contact us, or request support, we may collect:
Full name Email address Phone number Billing address Shipping address Delivery notes Order ID Items ordered Quantity purchased Product price Shipping cost Taxes or duties where applicable Discount code or store credit information Payment status Refund status Cancellation request details Return request details Customer support messages Photos or videos you send for damaged, defective, wrong, missing, or incomplete items Please do not send full card numbers, CVV codes, bank passwords, or sensitive payment credentials by email or support message.
3. Payment Information Irokohome does not store full payment card numbers or CVV codes on our servers.
Payments are processed by third-party payment providers. These providers may collect and process payment details such as card information, PayPal account information, transaction references, fraud prevention signals, and payment status.
We may receive limited payment-related information, such as:
Payment success or failure Transaction reference Payment method type Refund status Chargeback or dispute status Fraud prevention result where applicable Payment providers handle payment details under their own privacy and security practices.
For more information about payment timing, accepted payment methods, failed payments, refunds, and payment security, please read our Payment Policy.
4. Shipping and Delivery Information To fulfill orders and provide delivery updates, we may collect and share shipping-related information, including:
Recipient name Shipping address Phone number or email where needed for delivery Order contents Package details Tracking number Delivery status Delivery scan information Failed delivery notices Returned-to-sender information Carrier investigation details where applicable This information is used to arrange delivery, provide tracking, handle delays, investigate lost shipments, review delivered-but-not-received cases, and resolve shipping issues.
5. Return, Refund, and Support Information If you contact us about an artistic wooden dining set order, including a return, refund, cancellation, damaged item, defective item, wrong item, missing parts, lost shipment, or delivered-but-not-received package, we may collect:
Order ID Contact details Delivery address Reason for request Photos of the outer box, shipping label, inner packaging, dining table, chairs, hardware, or missing components Video evidence where provided Return Authorization details Return tracking information Inspection notes Refund status Replacement or parts request details Support conversation history We use this information to verify the issue, process the request, prevent fraud, communicate next steps, and comply with accounting, tax, legal, and dispute requirements.
6. Information Collected Automatically When you visit or use the website, we may automatically collect technical and usage information, including:
IP address Browser type Device type Operating system Language settings Referring page or source Pages viewed Time spent on pages Clicks and interactions Cart events Checkout events Error logs Session information Approximate location based on IP address Cookie identifiers or similar technologies This information helps us operate the website, protect security, improve performance, understand customer behavior, measure marketing effectiveness, and troubleshoot checkout or browsing issues.
7. Cookies and Similar Technologies We may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used for:
Essential website functions Cart and checkout operation Login or account session where available Security and fraud prevention Website analytics Advertising measurement Conversion tracking Remarketing where configured and permitted Remembering preferences where available Some cookies are necessary for the website and checkout to function correctly.
You can manage cookies through your browser settings. Blocking some cookies may affect cart, checkout, account, payment, or website functionality.
If the website offers a cookie banner or preference tool in your region, you may use it to manage available choices.
8. How We Use Information Irokohome uses information to:
Process and confirm orders Verify payments Arrange shipping and tracking Provide delivery updates Respond to customer support requests Handle cancellations Process returns and refunds Review damaged, defective, wrong, or missing item claims Investigate lost shipments or delivered-but-not-received packages Prevent fraud and unauthorized transactions Secure the website Improve product pages, checkout, and customer experience Send order-related emails Send marketing emails where permitted Measure advertising and website performance Maintain accounting, tax, legal, and business records Comply with applicable laws and lawful requests 9. How We Share Information We share personal information only as needed to operate the website, process orders, deliver products, provide support, prevent fraud, comply with law, and improve services.
We may share information with:
Payment processors PayPal or other checkout providers where available Shipping carriers and logistics partners Website hosting providers Email and communication service providers Security and fraud prevention services Analytics providers Advertising and measurement partners, such as Google Ads, where configured Customer support tools Accounting, tax, audit, legal, or professional advisers Government, customs, law enforcement, or regulators where required by law We do not sell customer personal information for money.
We may share limited information for advertising or measurement where configured and permitted by law. Customers may have rights to opt out of certain targeted advertising or sharing depending on their location.
10. Advertising and Measurement We may use advertising and measurement tools to understand website performance, measure conversions, improve campaigns, and show relevant ads where permitted.
These tools may collect or receive information such as:
Pages viewed Product interactions Cart or checkout events Purchase conversion data Device or browser identifiers Approximate location Ad click information Advertising and measurement partners may process this information according to their own policies.
If you want to request an opt-out of targeted advertising where applicable, contact us at:
support@irokohome.com
Use the subject line:
Opt-out of targeted advertising
11. Email Communications We may send transactional emails related to:
Order confirmation Payment status Shipping confirmation Tracking updates Cancellation requests Return Authorization Refund status Customer support replies Security or account notices Where permitted, we may also send marketing emails about products, offers, or updates.
You can unsubscribe from marketing emails by using the unsubscribe link in the email or by contacting us.
You may still receive transactional or service-related emails even if you unsubscribe from marketing emails.
12. Customer Photos, Videos, Reviews, and Public Content If you send photos or videos to customer support, we use them to review and resolve your request.
If you submit a public review, photo, video, or comment, it may be visible to other website visitors.
Please avoid posting personal information in public reviews or comments, such as address, phone number, email, order number, payment details, or private information.
We may remove public content that contains sensitive personal information, misleading claims, spam, abusive content, or content that violates our Terms of Service.
13. Data Retention We keep personal information only as long as reasonably needed for the purposes described in this Privacy Policy.
Typical retention periods may include:
Data type : Typical retention period
Order, invoice, payment, tax, and accounting records : Up to 6 years or longer if required by law
Shipping, tracking, return, refund, and dispute records : As long as needed for support, fraud prevention, accounting, and legal requirements
Customer support messages : Typically up to 2 years, unless needed longer for disputes, legal, or fraud prevention
Marketing preferences : Until you unsubscribe or withdraw consent
Website analytics and technical logs : For a reasonable period needed for security, troubleshooting, and performance
Fraud prevention and security records : As long as needed to protect customers, the website, and legal rights
14. Security We use reasonable administrative, technical, and physical safeguards designed to protect personal information.
These may include:
SSL/TLS encryption Secure checkout PCI-compliant payment providers Access controls Fraud prevention tools Website security monitoring Limited access to customer information Secure hosting and infrastructure measures where applicable No online system can guarantee absolute security. Customers should also protect their own account login details, email access, payment credentials, and devices.
If you believe your account, order, or payment information has been used without authorization, contact us as soon as possible.
15. International Data Transfers Irokohome serves customers in multiple regions.
Your information may be processed in the United States or other countries where we, our payment processors, shipping partners, website providers, analytics tools, advertising partners, or other service providers operate.
Where required, we take reasonable steps to protect personal information during international transfers according to applicable law.
16. Children’s Privacy The website is not intended for children under 13 years old or the minimum age required where you live.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, contact us at support@irokohome.com so we can review and take appropriate action.
17. Your Privacy Rights and Choices Depending on where you live, you may have rights to:
Access personal information we hold about you Correct inaccurate information Delete certain information Restrict or object to certain processing Withdraw consent where processing is based on consent Request a copy of your information Opt out of certain targeted advertising or sharing Lodge a complaint with a privacy authority where applicable To make a privacy request, contact us at:
support@irokohome.com
Please use a clear subject line such as:
Privacy Request
We may need to verify your identity before completing a request.
We aim to respond within a reasonable timeframe, often within 30 days where applicable, unless a different period is required or allowed by law.
18. Regional Privacy Notices Customers in certain U.S. states may have additional rights such as access, correction, deletion, portability, or opt-out rights.
Customers in the European Union and United Kingdom may have rights under GDPR or UK GDPR, including access, correction, deletion, restriction, objection, withdrawal of consent, and portability where applicable.
Customers in Canada may have rights to access and correct personal information and ask questions about how personal information is handled.
Customers in Australia may have rights under applicable privacy and consumer laws.
Nothing in this Privacy Policy limits mandatory rights under applicable law.
19. Third-Party Links The website may link to third-party websites, payment pages, social media pages, carrier tracking pages, or other external services.
We do not control third-party websites or their privacy practices.
Please review their privacy policies before providing information to them.
20. Legal and Safety Disclosures We may disclose information when we reasonably believe it is necessary to:
Comply with applicable law Respond to lawful requests Protect customers Prevent fraud or unauthorized transactions Enforce our Terms of Service Protect website security Protect our rights, property, or business operations Investigate disputes, chargebacks, or suspicious activity 21. Changes to This Privacy Policy We may update this Privacy Policy from time to time by revising the “Last updated” date.
The version posted on this page applies after the listed update date.
If changes are significant, we may provide additional notice where appropriate.
22. Contact Us If you have questions about this Privacy Policy or want to make a privacy request, contact us at:
Email: support@irokohome.com Phone: +1 (903) 720-2330 Support Time: Mon–Sun: 8:00 AM–5:00 PM Central Time
For privacy requests, please include:
Full name Email address connected to your order or request Order ID if relevant Your country or state/region Description of your request Please do not send full card numbers, CVV codes, bank passwords, or sensitive payment credentials by email.