Cancel My Order

Last updated: August 01, 2026

Currency: USD

Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

We understand that plans can change after an order is placed. This Cancellation Policy explains when an Irokohome order may be canceled, how to send us a cancellation request, what happens to your payment, and what options remain once an order has moved into shipping.

Irokohome sells ready-to-ship artistic wooden dining sets. Products shown as available on our website are prepared for fulfillment after checkout rather than produced individually after an order is placed.

Unless a product page clearly states otherwise, our standard products are not:

Custom-made
Personalized
Preorder
Made-to-order items

Because ready-to-ship furniture can move into packing and shipping preparation quickly, please contact us as soon as you know that an order needs to be canceled or changed.

This policy works together with our:

Shipping Policy
Return & Refund Policy
Payment Policy
Terms of Service

1. Cancellation Window

You may request cancellation within 24 hours of completing checkout.

The 24-hour period begins at the checkout timestamp shown on your order confirmation.

It is measured in actual elapsed time, so weekends and holidays are included.

For example, if an order is completed at 3:00 PM on Monday, the standard cancellation request period ends at 3:00 PM on Tuesday.

Submitting a request within 24 hours gives us the opportunity to stop fulfillment, but a cancellation can only be completed if the order has not already reached a stage where shipment can no longer reasonably be stopped.

2. Cancellation Summary

Cancellation request window: Within 24 hours of checkout
Window begins: Checkout timestamp on the order confirmation
Cancellation fee: None for an approved cancellation
Approved full cancellation: Full eligible refund in USD
Refund method: Original payment method
Refund processing: Initiated within 7 business days after cancellation approval
After shipment: Standard cancellation is no longer available
Order or address changes: Usually handled before shipment and may require cancellation and a new order

3. When an Order Can Still Be Canceled

A cancellation request can be approved only while fulfillment can still reasonably be stopped.

An order may become unavailable for cancellation once it has entered final shipping preparation.

Depending on the order, this may include:

Final packing
Shipping-label preparation
Carrier pickup scheduling
Carrier handoff
Export preparation for an international shipment
Release into the delivery network

Because our dining sets are ready for fulfillment, some orders move through these steps quickly.

Contacting us early gives us the best chance of stopping the order before shipment.

4. How to Request a Cancellation

To request cancellation, email:

support@irokohome.com

Please include:

Your Order ID
Full name used at checkout
Email address or phone number used for the order
Shipping address
A short statement that you want to cancel the order

You do not have to provide a reason for canceling.

For easier identification, you may use the subject line:

Cancellation Request – Order #[Order ID]

We use the time your request reaches our support system to determine whether it was submitted within the 24-hour request period.

Please do not rely on a social media message, comment, or payment dispute as a cancellation request unless we specifically confirm that channel for order support.

5. A Request Is Not the Same as an Approved Cancellation

Sending us a cancellation email does not automatically cancel the order.

After receiving your request, we check the current fulfillment status.

If the order can still be stopped, we will send you written confirmation that the cancellation has been approved.

Your order should be considered canceled only after you receive that confirmation from Irokohome.

If fulfillment has progressed too far to stop safely, we will let you know that cancellation is no longer available and explain the next applicable option.

6. No Cancellation Fee

Irokohome does not charge a cancellation fee for an approved cancellation.

For an approved full cancellation made before shipment, we do not charge:

A cancellation fee
A restocking fee
A cancellation handling fee
A refund processing fee

If the entire order is successfully canceled before shipment, we refund the eligible amount paid for that order.

7. Refund for an Approved Full Cancellation

When a full cancellation is approved before shipment, the refund generally includes:

Product amount paid
Standard shipping paid at checkout, if any
Taxes collected by Irokohome that are refundable
Duties or import charges collected directly by Irokohome that are refundable

The refund is issued in USD to the original payment method.

We do not redirect an approved cancellation refund to an unrelated payment method, another person, or a different account unless required by the payment provider or applicable law.

8. Refund Processing Time

For an approved cancellation, Irokohome initiates the refund within 7 business days after cancellation approval.

After we send the refund, your bank, card issuer, PayPal, or other payment provider may need additional time to post the funds to your account.

That additional posting time is controlled by the payment provider rather than Irokohome.

If the original transaction is still showing as a pending authorization, your payment provider may release the authorization instead of posting a separate refund transaction.

If your account uses a currency other than USD, any:

Exchange rate
Conversion fee
Foreign-currency posting difference

is determined by your bank or payment provider.

9. Partial Cancellations

If an order contains more than one item, you may ask to cancel only part of the order during the same 24-hour cancellation period.

A partial cancellation can only be approved if the item being removed has not entered final shipping preparation.

If approved, we refund the eligible amount associated with the canceled item.

This may include:

Price paid for the canceled item
Applicable item-level taxes
A specific shipping charge assigned to that item, if one was paid and is refundable

If removing an item changes the shipping terms, discount eligibility, or other order-level pricing, we will explain the effect before completing the partial cancellation.

10. Address Changes Before Shipment

If you entered an incorrect shipping address, contact us immediately at:

support@irokohome.com

Include:

Order ID
Full name
Current shipping address on the order
Correct shipping address
Email address used at checkout

We may be able to update an address while the order is still early enough in fulfillment.

Address changes become more difficult once:

Final packing
Shipping-label preparation
Export processing
Carrier coordination

has started.

Because of this, an address correction is not guaranteed.

If we cannot safely update the address, the most reliable option may be to cancel the order, if it is still eligible, and place a new order using the correct address.

11. Address Changes After Shipment

Once an order has entered the carrier network, Irokohome may no longer be able to change the delivery address.

If the carrier offers:

Address correction
Reroute
Delivery intercept

availability and fees are controlled by the carrier.

A carrier-requested address correction may also delay delivery.

Customer-requested rerouting or correction charges after shipment are shipping-related expenses and are not cancellation fees.

If a shipment is returned because of:

Incorrect customer-provided address
Incomplete customer-provided address
Missed delivery attempts
Refusal of delivery
Failure to collect the shipment

the situation is handled under our Shipping Policy and, when appropriate, our Return & Refund Policy.

12. Changing an Item Before Shipment

If you ordered the wrong:

Dining set
Finish
Size
Quantity
Floral design
Other product option

For accurate payment, inventory, tax, shipping, and order records, product changes are usually handled by canceling the original eligible order and placing a new order.

If the original order is still cancellable, we can confirm the cancellation and you may place a new order for the item you prefer.

Once shipment preparation has progressed beyond the cancellable stage, the product can no longer be changed through the cancellation process.

After delivery, an eligible return is governed by our Return & Refund Policy.

13. Requests Made After 24 Hours

The standard cancellation request period ends 24 hours after checkout.

A request received after that point is not guaranteed to be approved.

If you contact us after 24 hours and the order has not yet entered final shipping preparation, we may still be able to stop it.

This is reviewed based on the actual fulfillment status of the order and should not be treated as an extension of the standard 24-hour cancellation window.

If we approve a late cancellation before shipment, the refund is processed under the same refund terms described in this policy.

If fulfillment can no longer be stopped, cancellation is unavailable.

14. Once an Order Has Shipped

Once an order has been shipped, it can no longer be canceled through this policy.

An order is considered shipped when it has been transferred into the delivery process and fulfillment can no longer reasonably be recalled.

After shipment:

Tracking and delivery questions are handled under our Shipping Policy
Delivery problems are handled under our Shipping Policy
A return after delivery is handled under our Return & Refund Policy

If you simply no longer want the product, please do not refuse delivery as a substitute for an approved cancellation.

A refused shipment can become a return-to-sender case and may require additional carrier handling and review before any refund eligibility can be determined.

15. Returns After Delivery

Cancellation and return are separate processes.

Cancellation applies while an eligible order can still be stopped before shipment.

Once the order has been delivered, an eligible return must follow our Return & Refund Policy.

That policy explains:

Return window
Return eligibility
Product-condition requirements
Return Authorization
Return shipping responsibility
Damage or defect claims
Refund amount
Refund processing time

Please do not send a product back without receiving written return instructions.

16. Unsupported Shipping Destinations

Irokohome ships only to the destinations currently listed in our Shipping Policy.

An order may need to be canceled before shipment if the address is outside our supported delivery area or cannot be served by the available delivery network.

Examples may include:

A country we do not currently serve
An unsupported address type
A P.O. Box when the product requires street delivery
APO/FPO/DPO addresses when carrier service is unavailable
An unapproved freight-forwarding address
An address that cannot reasonably accept the shipment

If Irokohome cancels an order because we cannot provide delivery to the submitted address, we will refund the eligible order amount in USD to the original payment method.

17. If Irokohome Cancels an Order

There are limited situations where Irokohome may need to cancel an order before shipment.

For example:

Product unavailable because of an inventory discrepancy
Shipping address cannot be serviced
Address is incomplete and cannot be corrected
Product does not pass a pre-shipment condition check
Required order verification cannot be completed
Payment or fraud-prevention review cannot be cleared
Carrier service becomes unavailable for the destination
Significant website, inventory, or pricing error prevents the order from being fulfilled correctly

If Irokohome cancels the order, we will:

Notify you using the contact information provided at checkout
Issue the applicable refund to the original payment method

We will not replace the canceled product with another item without your approval.

18. Order Verification

Some orders may require additional review before shipment.

This can happen when information needs to be confirmed for:

Payment security
Fraud prevention
Delivery accuracy

We may contact you to verify information such as:

Billing details
Shipping address
Customer contact information
Payment status
Unusual order activity

We will not ask you by email to send:

Complete payment-card number
CVV code
Account password

If necessary verification cannot be completed, we may cancel the order and refund the eligible amount to the original payment method.

19. Cancellation, Shipping, and Returns

The correct policy depends on where the order is in its journey.

Before shipment: Cancellation Policy
After shipment: Shipping Policy
After delivery: Return & Refund Policy

More specifically:

Want to stop an order before shipment? Cancellation Policy
Need to correct an address before shipment? Cancellation Policy and Shipping Policy
Order has already shipped? Shipping Policy
Tracking is delayed or the package appears lost? Shipping Policy
Want to return an item after delivery? Return & Refund Policy
Product arrived damaged, defective, incorrect, or incomplete? Return & Refund Policy, with the Shipping Policy applying when the issue occurred during transportation

20. Consumer Rights

Nothing in this Cancellation Policy is intended to remove or reduce rights that cannot legally be waived.

Customers in the:

United States
Canada
United Kingdom
European Union
Australia
Other jurisdictions

may have statutory rights in addition to the terms described here.

Where mandatory consumer law provides greater protection, the applicable legal requirement takes priority.

21. Changes to This Policy

We may update this Cancellation Policy when our:

Fulfillment process
Store policies
Products
Legal obligations

change.

When we make an update, the Last Updated date at the top of this page will be revised.

The version published on our website applies from the stated effective date.

Changes do not remove rights that already arose under applicable law before the revised policy became effective.

22. Contact Irokohome

If you need to:

Cancel an order
Correct an address
Request an item change
Check whether an order has entered shipment preparation

Irokohome
Customer-facing online store of IROKOHOME GLOBAL FURNITURE

Business Address:

340 Buren Rd
Ketchikan, AK 99901
United States

Email: support@irokohome.com

Phone: +1 (816) 944-9196

Support Hours: Monday–Sunday, 8:00 AM–5:00 PM Alaska Time

For cancellation requests, please include your Order ID.

A cancellation is complete only after Irokohome confirms approval in writing.