Cancel My Order
Last updated: August 01, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Cancellation Policy This Cancellation Policy explains when you can cancel an Irokohome order, how to request cancellation, what happens if the order has already shipped, how refunds are processed, and what to do if you need to change your shipping address or order details.
Irokohome sells ready-to-ship artistic wooden dining sets, including wooden dining tables with matching chairs as described on each product page. Products available for purchase on our website are ready for fulfillment after checkout. We do not sell made-to-order, custom, personalized, preorder, or production-after-checkout items under this Cancellation Policy.
Because dining sets may move into packing, label creation, or multi-box shipment handling quickly, please contact us as soon as possible if you need to cancel or change an order.
This Cancellation Policy works together with our Shipping Policy, Return & Refund Policy, and Payment Policy.
All payments, shipping fees, taxes, duties where applicable, refunds, and order totals are handled in USD.
2. Cancellation Summary Cancellation topic : Irokohome policy Cancellation request window : Within 24 hours of checkout How the 24-hour window is counted : From the checkout timestamp on your order confirmation Cancellation fee : No cancellation fee for approved cancellations Refund for approved full cancellation : Full refund in USD Refund method : Original payment method Refund processing time : Within 7 business days after cancellation approval After shipment : Cancellation is not available; return may be requested after delivery if eligible Address or item changes Usually handled as cancel and re-order before shipment 3. When You Can Cancel an Order You may request cancellation within 24 hours of checkout.
The 24-hour cancellation window is counted from the checkout timestamp shown on your order confirmation. It includes weekends and holidays.
A cancellation can be approved only if the order has not entered final shipment handling.
Final shipment handling may include:
Final packing Shipping label creation Carrier pickup Carrier handoff Export processing for international orders Shipment release to the delivery network Because Irokohome sells ready-to-ship products, some orders may move into shipment handling quickly. Please contact us as soon as possible if you want to cancel.
4. No Cancellation Fee for Approved Cancellations Irokohome does not charge a cancellation fee for approved cancellations.
If your cancellation request is approved before the order ships, we will issue a full refund in USD to the original payment method.
For a full-order cancellation, the refund includes:
Product price Standard shipping paid at checkout, if any Taxes collected by Irokohome, where refundable by law Duties or import charges collected by Irokohome, where refundable by law We do not charge:
Cancellation fee Restocking fee Order cancellation handling fee Refund processing fee 5. How to Request a Cancellation To request cancellation, email us at:
support@irokohome.com
Please include:
Order ID Full name used at checkout Email address or phone number used at checkout Shipping address A short note saying you want to cancel the order A cancellation reason is optional, but it can help us understand your request.
For faster handling, use a clear subject line such as:
Cancellation Request – Order #[Your Order ID]
We use the time your cancellation request is received to check whether it was submitted within the 24-hour request window.
6. What Happens After You Request Cancellation After we receive your request, we will check the order status.
If the order is still eligible for cancellation, we will confirm cancellation by email and begin the refund process.
If the order has already entered final shipment handling or has shipped, cancellation may no longer be possible. In that case, we will explain the status and guide you to the next available option.
If the item is eligible, you may request a return after delivery under our Return & Refund Policy.
7. Refund Timing for Approved Cancellations If your cancellation is approved, we initiate the refund within 7 business days after cancellation approval.
Refunds are issued in USD to the original payment method.
Your bank, card provider, PayPal, or payment provider may take additional business days to post the funds after we initiate the refund.
If your payment provider uses another currency, exchange rates, conversion fees, and posting times are controlled by your bank or payment provider, not by Irokohome.
Pending authorizations are controlled by your bank or payment provider. If a payment is still pending, your provider may release the authorization instead of posting a completed refund.
8. Partial Cancellations If your order includes multiple items, you may request to cancel only part of the order within the same 24-hour cancellation window.
Partial cancellation is only possible if the item you want to cancel has not entered final shipment handling.
If a partial cancellation is approved, we refund the eligible cancelled item amount in USD.
For partial cancellations, the refund may include:
Product price of the cancelled item Applicable item-level taxes collected by Irokohome, where refundable by law Item-level shipping charges, if a specific shipping charge was paid for that cancelled item If the remaining order changes shipping eligibility, we will explain the details before confirming the partial cancellation.
We will not add hidden fees after approval.
9. Address Changes Before Shipment If you entered the wrong shipping address, contact us as soon as possible at:
support@irokohome.com
Before shipment, we may be able to update the shipping address if the order has not entered final packing, label creation, carrier handoff, or export processing.
Address changes are not guaranteed.
If the address change cannot be completed safely, we may recommend cancelling the order, if eligible, and placing a new order with the correct address.
This helps avoid delivery failure, carrier reroute fees, returned shipments, or lost packages.
10. Address Changes After Shipment After an order has shipped, address changes are controlled by the carrier and may not be possible.
If a carrier reroute, address correction, or delivery intercept is available, additional carrier fees may apply and delivery may be delayed.
Customer-requested reroute or correction fees after shipment are handled under our Shipping Policy, not as cancellation fees.
If a package is returned to us because the customer entered an incorrect or incomplete address, missed delivery attempts, refused delivery, or failed to collect the package from a pickup point, the case will be handled under our Shipping Policy and Return & Refund Policy.
11. Item Changes Before Shipment If you want a different dining set, floral silhouette, finish, size, quantity, or style, contact us as soon as possible.
Most item changes are handled as cancel and re-order.
This helps keep pricing, inventory, taxes, shipping, and order records accurate.
If your order is still eligible for cancellation, we can cancel the original order and you can place a new order for the correct dining set.
If the order has already entered final shipment handling or has shipped, item changes are no longer available. After delivery, you may request a return under our Return & Refund Policy if the item is eligible.
12. After the 24-Hour Cancellation Window After the 24-hour cancellation window, cancellation is not guaranteed.
However, if you contact us after 24 hours and the order has not entered final shipment handling, we may still be able to approve cancellation.
If we approve cancellation before shipment, we will issue a refund in USD according to this policy.
If the order has already entered final shipment handling or has shipped, cancellation is no longer available. You may request a return after delivery if the item is eligible under our Return & Refund Policy.
13. Once an Order Has Shipped Once an order has shipped, it cannot be cancelled.
A shipped order means the package has entered the carrier process, tracking has been issued, or the package has been handed to the delivery network.
If you no longer want the item after it arrives, you may request a return within 30 days from delivery under our Return & Refund Policy.
For eligible authorized returns, Irokohome covers return shipping according to the Return & Refund Policy.
Please do not refuse delivery as a way to cancel an order. Refused deliveries may be treated as returned-to-sender shipments and may require additional review after the package comes back to us.
14. Orders to Unsupported Shipping Regions Irokohome only ships to the countries listed in our Shipping Policy.
If an order is placed for an unsupported country, unsupported address type, freight forwarding address without approval, PO Box, APO/FPO/DPO address, or location we cannot service, we may cancel the order before shipment.
If we cancel because we cannot ship to the address, we will issue a full refund in USD to the original payment method.
15. If Irokohome Cancels an Order In rare cases, Irokohome may need to cancel an order before shipment.
This may happen if:
The shipping address is unsupported or incomplete The item is unavailable due to an inventory error The item cannot pass our pre-shipment condition check Required order verification cannot be completed A fraud-prevention review cannot be cleared We cannot ship to the destination after reviewing carrier availability If Irokohome cancels your order, we will notify you by email and issue a full refund in USD to the original payment method.
Where possible, we may suggest placing a new order with corrected information or choosing another available item.
16. Fraud Prevention and Order Verification For customer protection, some orders may require additional verification before shipment.
We may contact you to confirm order details such as:
Billing information Shipping address Contact information Payment verification Unusual order activity If we cannot complete required verification, we may cancel the order and issue a full refund in USD.
This process helps protect customers, payment holders, and Irokohome from unauthorized transactions.
17. Cancellations vs Returns Cancellation and return are different processes.
Situation : You want to stop the order before shipment What applies : Cancellation Policy
Situation : You want to change the address before shipment What applies : Cancellation Policy / Shipping Policy
Situation : The order has already shipped What applies : Shipping Policy
Situation : You received the item and want to send it back What applies : Return & Refund Policy
Situation : The item arrived damaged, defective, incorrect, or incomplete What applies : Return & Refund Policy
Situation : Tracking shows delivered, but you cannot find the package What applies : Shipping Policy / Return & Refund Policy
Situation : The carrier confirms that the package is lost What applies : Shipping Policy / Return & Refund Policy 18. Consumer Rights Nothing in this policy removes or reduces mandatory consumer rights.
Where local law provides greater protection, including applicable consumer protection laws in the United States, Canada, the United Kingdom, the European Union, or Australia, Irokohome will honor the applicable legal requirement.
19. Need Help Cancelling an Order? If you need to cancel an order, correct an address, change an item, or ask whether your order has shipped, contact us as soon as possible.
Email: support@irokohome.com Phone: +1 (903) 720-2330 Support Time: Mon–Sun: 8:00 AM–5:00 PM Central Time