Terms of service

Last updated: August 01, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal

1. About These Terms Welcome to Irokohome. These Terms of Service explain how you may use our website, place orders, make payments, receive shipping, request cancellations, start returns, and contact us for support.

By visiting the website, creating an account if available, placing an order, or contacting us through the website, you agree to these Terms and to our:

Privacy Policy Shipping Policy Cancellation Policy Return & Refund Policy Payment Policy If you do not agree with these Terms, please do not use the website or place an order.

These Terms are intended to give customers clear information before and after purchase. They do not remove or reduce any mandatory consumer rights that apply where you live.

2. Who We Are Irokohome is an online store that sells ready-to-ship artistic wooden dining sets, including wooden dining tables with matching chairs as described on each product page.

Product details, dimensions, materials, colors, finish information, included pieces, assembly notes, care instructions, shipping information, and return conditions are shown on the relevant product pages and policy pages.

Irokohome does not sell made-to-order, custom, personalized, preorder, or production-after-checkout items under these Terms. We do not ask customers to wait for production after placing an order.

Orders are packed and dispatched from our fulfillment location after checkout.

3. Online Store Only Irokohome operates as an online store.

We do not offer:

Walk-in shopping Showroom visits Local pickup In-person order placement In-person returns without written authorization All orders must be placed through the website checkout, and all shipping, cancellation, return, refund, and payment support must be handled through our support team.

4. Regions We Serve Irokohome currently serves customers in:

United States Canada United Kingdom France Germany Spain Italy Belgium Portugal Australia Orders can only be shipped to the countries listed in our Shipping Policy.

If an order is placed for an unsupported country, unsupported address type, PO Box, APO/FPO/DPO address, unauthorized freight forwarding address, or a location we cannot service, we may cancel the order before shipment and issue a full refund in USD to the original payment method.

5. Eligibility to Use the Website You must be at least 18 years old, or the age of majority where you live, to place an order on the website.

By placing an order, you confirm that:

You are legally able to make the purchase You are using a payment method you are authorized to use The billing and shipping details you provide are accurate The order is for lawful personal or permitted business use We may decline or cancel orders that appear fraudulent, unauthorized, incomplete, unsupported, or inconsistent with these Terms.

6. Customer Responsibilities Before placing an order, please review:

Product photos Dining table dimensions Chair dimensions Number of pieces included Wood material notes Finish or color details Floral silhouette or carved shape details Assembly notes Care guidance Delivery access requirements Shipping and return conditions Final order total in USD You are responsible for entering a complete and accurate shipping address, billing information, email address, and phone number where required.

Incorrect or incomplete information may cause payment issues, shipping delays, failed delivery, return-to-sender cases, or cancellation.

7. Product Information and Natural Variation We try to present artistic wooden dining set information clearly and accurately.

Product appearance may vary slightly because of:

Screen settings Lighting in product photos Natural wood grain Tone variation Small knots Mineral streaks Normal surface character of wood materials Viewing angle of carved or floral silhouette designs Natural wood variation is not considered a defect when it is consistent with the product listing, product photos, material notes, and normal characteristics of wooden dining furniture.

Styled photos may include props, rugs, wall décor, plants, tableware, lighting, or other room items. Only the dining table, matching chairs, and items specifically described as included in the product listing are included with your order.

Customers are responsible for following assembly, care, placement, and use guidance shown on product pages or included with the item.

8. Product Availability and Inventory Products shown as available on the website are intended to be available for purchase.

However, inventory errors can occasionally happen. If an item becomes unavailable after you place an order, or if the item cannot pass our pre-shipment condition check, we may cancel the affected item or order and issue a refund in USD to the original payment method.

Where possible, we may suggest another available item, but you are not required to accept an alternative.

9. Pricing, Currency, and Promotions All product prices, shipping fees, taxes, duties where applicable, refunds, and order totals are shown and processed in USD.

Promotions, discount codes, and store credit must be applied at checkout before payment is completed. They generally cannot be applied retroactively after an order is placed.

We may correct obvious website errors, including pricing errors, product description errors, availability errors, or checkout display errors. If an order is affected by an obvious error, we may contact you, cancel the order, and issue a refund in USD.

10. Payments and Secure Checkout Payment methods, checkout security, payment timing, failed payments, pending authorizations, PayPal payments, chargebacks, and refunds are explained in our Payment Policy.

We accept the payment methods shown at checkout, such as major credit/debit cards and PayPal where available.

Orders are confirmed only after successful payment.

We do not store full card numbers or CVV codes on our servers. Payments are processed through third-party payment providers using secure checkout technology.

If a payment fails, the order is not confirmed and may not be shipped.

11. Shipping and Delivery Shipping coverage, shipping costs, handling time, transit estimates, tracking, delivery attempts, taxes/duties, address changes, lost shipments, damaged packages, and returned-to-sender shipments are explained in our Shipping Policy.

Irokohome ships only to the countries listed in the Shipping Policy.

Some orders may ship in more than one box for safer delivery. Separate tracking numbers may be provided, and boxes may arrive on different days.

Delivery estimates are not guaranteed delivery dates.

12. Cancellations Cancellation requests are handled under our Cancellation Policy.

In general, you may request cancellation within 24 hours of checkout.

Cancellation approval is only possible if the order has not entered final packing, shipping label creation, carrier pickup, carrier handoff, or export processing.

Approved cancellations are refunded in USD to the original payment method within 7 business days after cancellation approval.

Once an order has shipped, cancellation is no longer available. If the item is eligible, you may request a return after delivery under our Return & Refund Policy.

13. Returns and Refunds Returns and refunds are handled under our Return & Refund Policy.

Return requests must be submitted within 30 days from delivery.

For eligible authorized returns, Irokohome does not charge:

Return shipping fee Restocking fee Return handling fee Return processing fee Returns must be approved before shipment. If a return is approved, we provide a Return Authorization and a prepaid return label or approved return instructions where available.

After the return is received and passes inspection, refunds are initiated within 7 business days in USD to the original payment method unless store credit is requested and approved.

14. Damaged, Defective, Wrong, or Incomplete Items If your item arrives damaged, defective, incorrect, or missing parts, contact us as soon as possible and preferably within 72 hours of delivery.

Please include:

Order ID Photos of the outer box Photos of the shipping label Photos of the inner packaging Photos or video of the damaged, defective, wrong, or missing item issue Depending on the case, we may offer replacement parts, a replacement item, a free authorized return, or a refund in USD.

15. Lost Shipments and Delivered-But-Not-Received Packages If tracking shows delivered but you cannot find the package, contact us within 7 calendar days of the carrier delivery scan.

If the carrier confirms that a shipment is lost, no return inspection is required. We may offer a replacement, subject to stock, or a refund in USD.

Lost shipment refunds are initiated within 7 business days after the carrier confirms the loss.

16. Refused Deliveries and Returned-to-Sender Shipments Please do not refuse delivery as a way to cancel an order.

If a package is refused, not collected, returned because of an incorrect or incomplete address, or returned after repeated missed delivery attempts, the case will be reviewed under our Shipping Policy and Return & Refund Policy.

If the issue was caused by Irokohome or verified carrier damage, we will help resolve it at no cost to you.

If the issue was caused by an incorrect address, missed delivery attempts, refusal without a verified issue, or failure to collect the package, carrier fees and next steps will be reviewed after the package returns to us.

17. Exchanges We do not offer direct exchanges.

If you want a different dining set, finish, color, size, or style, please request a return if your item is eligible and place a new order on the website.

This keeps pricing, inventory, shipping, taxes, and refund records clear.

18. User Content, Reviews, and Photos If you submit a review, photo, video, comment, or other content to Irokohome, you confirm that you own the content or have permission to share it.

You grant Irokohome a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and share that content for website operation, customer support, product review display, marketing, and social media, where permitted by law.

We may remove content that is illegal, misleading, abusive, infringing, private, offensive, spam, or unrelated to the product or service.

Please do not post sensitive personal information in public reviews or comments.

19. Intellectual Property The website, product photos, text, graphics, logos, design elements, and other content are owned by Irokohome or used with permission.

You may not copy, reproduce, modify, sell, scrape, distribute, or exploit website content without written permission from Irokohome, except where permitted by law.

20. Acceptable Use You agree not to misuse the website.

You must not:

Attempt to bypass website security Use the website for fraud or unauthorized transactions Upload malware or harmful code Interfere with website operation Scrape or copy content at scale without permission Use false information to place orders Harass, threaten, or abuse support staff Violate applicable laws We may limit, suspend, or block access if we reasonably believe these Terms are being violated.

21. Privacy Your privacy is important to us.

We collect and use customer information to operate the website, process orders, handle payments, arrange shipping, provide customer support, manage returns/refunds, prevent fraud, and improve services.

More details are provided in our Privacy Policy.

22. Limitation of Liability To the maximum extent permitted by law, Irokohome is not responsible for indirect, incidental, special, punitive, or consequential damages not directly caused by us.

Our total liability for a claim related to a product or order will not exceed the amount you paid for the affected product in USD, except where the law does not allow such limitation.

Nothing in these Terms excludes liability that cannot legally be excluded.

23. Events Outside Our Control Irokohome is not responsible for delays or failures caused by events outside our reasonable control, including extreme weather, natural disasters, carrier delays, customs delays, strikes, government actions, emergencies, power outages, internet outages, hosting issues, or payment provider outages.

We will try to communicate reasonable next steps when an order or service is affected.

24. Governing Law and Consumer Rights These Terms are governed by the laws of the State of Texas, United States, except where mandatory consumer laws in your country or region provide additional protection.

Customers in the United Kingdom, European Union, Canada, and Australia may have mandatory consumer rights that cannot be excluded by these Terms.

Where local law provides greater protection, Irokohome will honor the applicable legal requirement.

25. Contact Us If you have questions about these Terms, your order, shipping, cancellation, return, refund, payment, or privacy, contact us with your Order ID if available.

Email: support@irokohome.com Phone: +1 (903) 720-2330 Support Time: Mon–Sun: 8:00 AM–5:00 PM Central Time