Return & refund policy
Last updated: August 01, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
1. About This Return & Refund Policy This Return & Refund Policy explains how Irokohome handles returns, refunds, damaged items, missing parts, wrong items, lost shipments, refused deliveries, and return shipping costs for artistic wooden dining sets.
Irokohome sells ready-to-ship artistic wooden dining sets, including wooden dining tables with matching chairs as described on each product page. Products available for purchase on our website are ready for fulfillment after checkout. We do not sell made-to-order, custom, personalized, preorder, or production-after-checkout items under this Return & Refund Policy.
Because dining sets may include multiple pieces and boxes, customers should inspect all boxes, table parts, chair parts, hardware, and packaging after delivery.
This policy works together with our Shipping Policy, Cancellation Policy, and Payment Policy.
All refunds are processed in USD to the original payment method unless store credit is requested and approved.
2. Return Summary Return topic : Irokohome policy Return window : 30 days from delivery Return method : By mail only Return authorization : Required before sending items back Return shipping cost : Free for eligible authorized returns Restocking fee : No restocking fee Refund currency : USD Refund method : Original payment method Refund processing time : Within 7 business days after return inspection approval Exchanges : No direct exchanges; return the item and place a new order For eligible returns, customers do not pay a return shipping fee. Irokohome provides a prepaid return label or approved return instructions where available.
3. Where This Policy Applies This policy applies to orders shipped to the following countries:
Region : North America Countries : United States, Canada
Region : Europe + UK Countries : United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal
Region : Oceania Countries : Australia Returns are accepted only for orders originally shipped to the listed regions.
If your order was shipped to an unsupported forwarding address, unauthorized third-party address, or a country outside our listed shipping regions, return service may be limited.
4. Return Address Authorized returns are normally sent to:
Irokohome Returns Department 340 Buren Rd, Ketchikan, AK 99901 United States
Please do not send any item back without contacting us first.
Returns must be approved before shipment so we can provide a Return Authorization, prepaid return label, or route-specific return instructions.
This address is used for fulfillment and returns processing only. It is not a showroom, retail store, or walk-in return location.
5. 30-Day Return Window You may request a return within 30 days from the delivery date shown by the carrier tracking scan.
To start a return, contact us within 30 days of delivery at:
Email: support@irokohome.com
Please include:
Order ID Full name used at checkout Delivery address Reason for return Photos or video if the item is damaged, defective, incorrect, incomplete, or missing parts The return request must be opened within 30 days. After we approve the request, we will provide the next steps.
Return labels or return authorizations may expire after 10 calendar days, so please ship the return within the time shown in our return instructions.
6. Free Return Shipping for Eligible Returns Irokohome covers return shipping for eligible authorized returns.
This means customers do not pay a return shipping fee when:
The return is requested within 30 days of delivery The return is approved by Irokohome The dining set meets the return condition requirements The item is shipped back using the prepaid label or return method we provide The return is sent within the label or authorization period We do not charge:
Return shipping fee for eligible authorized returns Restocking fee Return handling fee Return processing fee If a route does not support a standard prepaid label, we will provide approved return instructions. We will not ask customers to pay a return shipping fee for an eligible authorized return.
Carrier fees caused by incorrect addresses, missed delivery attempts, refused packages without a verified issue, or failure to collect packages are not return shipping fees under this policy. Those cases are handled under our Shipping Policy.
7. Change-of-Mind Returns You may return an artistic wooden dining set within 30 days of delivery if you changed your mind, ordered the wrong size, selected the wrong finish, or no longer want the item.
To qualify, the dining set must be:
Unused Unassembled Unmodified Clean Complete with all table parts, chair parts, hardware, manuals, tools, and included accessories Packed safely for return shipping Change-of-mind returns are free for customers when approved and returned using our authorized return method.
8. Damaged, Defective, Wrong, or Incomplete Dining Sets If your dining set arrives damaged, defective, incorrect, or missing parts, we will help resolve the issue.
Depending on the case, we may offer:
Replacement parts A replacement item, subject to stock A free authorized return A full refund in USD For faster support, contact us within 72 hours of delivery when possible and include clear photos or video of the issue.
The 72-hour period helps us review carrier damage, missing parts, and packing issues quickly. It does not remove your 30-day return request window or your mandatory consumer rights.
9. Item Condition Requirements For change-of-mind returns, items must be returned in like-new condition.
A return may be declined or the refund may be reduced if the dining set shows:
Signs of use Assembly or installation Scratches, dents, stains, odors, or pet hair Drilled holes Added hardware Glue, refinishing, painting, or modification Missing table parts, chair parts, tools, hardware, manuals, or accessories Damage caused by poor return packing If the item has been assembled or used, it may still be eligible only when Irokohome confirms a manufacturing defect, transit damage, wrong item, or missing component issue.
Please pack the item carefully. If original packaging is unavailable, use equal or better protective packaging so the item cannot move inside the box during return shipping.
10. Natural Wood Variation Is Not a Defect Because Irokohome sells artistic wooden dining sets, natural material variation may appear from set to set.
Normal wood variation may include:
Wood grain differences Slight tone variation Small knots Mineral streaks Natural surface character Minor color differences caused by lighting or screen settings These are not considered defects when they are consistent with the product listing, product photos, material notes, finish details, and normal characteristics of wooden dining furniture.
Carved floral shapes, artistic silhouettes, and decorative outlines may also vary slightly in appearance depending on lighting, viewing angle, and screen display.
If you believe the dining set you received is significantly different from the listing, contact us with your Order ID and clear photos. We will review the case.
11. Multi-Box Return and Missing Piece Review Some dining sets ship in multiple boxes. Before reporting missing parts, please check all tracking numbers, all boxes, inner packing, hardware packs, and protective materials.
If one box arrives before another, the remaining box may still be in transit. Please review all tracking numbers first. If a box appears delayed, missing, or damaged, contact us with your Order ID and tracking details.
If a return is approved for a multi-box dining set, we will explain which boxes or parts must be returned and provide the appropriate return instructions.
12. How to Start a Return To request a return, email us at:
support@irokohome.com
Please include:
Order ID Full name used at checkout Delivery address Reason for return Photos or video if the item is damaged, defective, incorrect, incomplete, or missing parts Photos of the packaging if the issue may involve shipping damage After we receive your request, we will review it and reply with the next steps.
If the return is approved, we will provide:
Return Authorization Prepaid return label or approved return instructions Packing instructions if needed Return deadline Refund information Please do not send items back without authorization. Unauthorized returns may be delayed, refused, or ineligible for refund because we may not be able to identify or process them correctly.
13. Refund Amount For eligible approved returns, we refund the eligible amount in USD.
For full-order returns, we refund:
Product price Standard outbound shipping paid at checkout, if any Applicable taxes collected by Irokohome, where refundable by law For partial returns, we refund:
Product price of the returned item Applicable item-level taxes collected by Irokohome, where refundable by law If only part of a dining set is returned without authorization, the refund may be delayed, reduced, or declined.
If the item is damaged, defective, incorrect, incomplete, or confirmed lost by the carrier, we refund the affected item in full where a refund is approved.
14. Refund Timing After your return arrives, we inspect the item and verify the return details.
If the return is approved after inspection, we initiate the refund within 7 business days.
Refunds are issued in USD to the original payment method unless store credit is requested and approved.
Your bank, card provider, or PayPal may take additional business days to post the funds after we initiate the refund.
If the return does not pass inspection, we will explain the issue before finalizing any refund adjustment.
15. Lost Shipments If the carrier confirms that a shipment is lost, no return is required.
We will offer:
A replacement item, subject to stock availability A refund in USD to the original payment method If a refund is approved for a confirmed lost shipment, we initiate the refund within 7 business days after the carrier confirms the loss.
16. Package Marked Delivered but Not Received If tracking shows “delivered” but you cannot find the package, contact us within 7 calendar days of the delivery scan.
Before contacting us, please check your porch, front door, side door, garage, lobby, parcel locker, mailroom, reception, neighbors, household members, building staff, and carrier pickup points.
When you contact us, include:
Order ID Tracking number Delivery address Any message or delivery photo from the carrier We will help review the carrier scan and next steps.
If the carrier confirms misdelivery or loss, we will offer a replacement, subject to stock, or a refund in USD.
17. Returns to Sender and Refused Deliveries A package may be returned to us by the carrier if the address was incorrect, delivery was refused, the recipient was unavailable, the package was not collected, delivery access was restricted, or the carrier could not complete delivery.
If the package is returned because of a verified Irokohome error or verified carrier damage, we will help resolve the issue at no cost to you.
If the package is returned because of an incorrect address, missed delivery attempts, refusal without a verified issue, or failure to collect the package, we will review the case after the package returns to us.
Carrier fees caused by incorrect address, repeated missed delivery attempts, uncollected packages, or refusal without a verified issue are not considered return shipping fees under this policy. These cases are handled under our Shipping Policy because they are carrier delivery issues, not approved customer returns.
18. Items Not Eligible for Return The following may not be eligible for return unless damaged, defective, incorrect, or required by law:
Items returned after the 30-day return request window Items sent without Return Authorization Items that have been used, assembled, installed, or modified for change-of-mind reasons Items missing table parts, chair parts, hardware, accessories, tools, or manuals Items damaged because of poor return packing Final-sale or clearance items clearly marked as final sale Gift cards, if offered on the website Where local law provides greater protection, we will honor the applicable legal requirement.
19. Exchanges We do not offer direct exchanges.
If you want a different dining set, floral silhouette, finish, size, or style, please request a return if your item is eligible and place a new order on the website.
This helps keep pricing, inventory, shipping, taxes, and refund records clear.
20. Consumer Rights Nothing in this policy removes or reduces mandatory consumer rights.
Where local law provides greater protection, including applicable consumer protection laws in the United States, Canada, the United Kingdom, the European Union, or Australia, Irokohome will honor the applicable legal requirement.
21. Need Help? If you need help with a return, refund, damaged item, missing part, wrong item, lost shipment, or package marked delivered but not received, contact us with your Order ID.
Email: support@irokohome.com Phone: +1 (903) 720-2330 Support Time: Mon–Sun: 8:00 AM–5:00 PM Central Time